Saddleback Communications Announces New Updates for Hosted Call Center Solution

PRESS RELEASE: Saddleback Communications is pleased to announce new features and updates to their Hosted Call Center Solution. The new updates focus on improving overall user experience providing users more control and flexibility.

“We are incredibly excited to introduce a number of new features that will deliver the best experience yet for our clients and partners,” said Steve Obee, Saddleback’s Director of Sales & Client Services. “We are on a mission to deliver the most comprehensive and simple-to-use Hosted Call Center Solution, and our latest update reinforces our commitment.”

Here’s a quick overview of the latest updates:

  • The navigation has been re-configured to be more intuitive giving user more control while they are logged-in the Call Center Agent Hub (CCA). Furthermore, the new changes in the navigation will enable users to access desired parts of the solution faster and eliminate the issues of being logged out during a session.
  • The search functionality has be updated providing user with rapid insights and information.
  • Various back-end changes have been implemented making the CCA more responsive. With improved caching & less dependency on registry, overall processing times will decrease significantly and enable users to perform tasks faster and provide consistent and great customer experience.

Saddleback is also introducing a Report Management System. The Report Management System will enable clients to schedule single or multiple reports to be delivered at the desired date and time. The Report Management System is completely automated and will enable the user to receive multiple reports via email. “We continuously strive to go above and beyond for our clients, and determine how we can provide additional value to our clients,” said Ray Napoletano, Sr. Market Development Manager. “The Report Management System is one of the many new value add features we are offering our clients that will result in increasing overall efficiency in their contact center operations.”

Saddleback’s goal is to provide an evergreen Hosted Call Center Solution to its clients and partners that is continually upgraded with the most advanced features. This update is available to all clients and partners that have a subscription to Saddleback’s Hosted Call Center Solution.