NewVoiceMedia saves Watch Shop four days of sales during peak trading week

PRESS RELEASE: NewVoiceMedia announced that its technology helped Watch Shop maintain its commitment to outstanding customer service. Britain’s leading online independent watch retailer experienced a complete telephony outage during its busiest trading week of the year, but was able to continue its customer support service just three hours later after switching from its previous supplier to NewVoiceMedia’s ContactWorld for Service solution. Continue reading NewVoiceMedia saves Watch Shop four days of sales during peak trading week

Noble Cloud Reaches Milestones

PRESS RELEASE: Noble Systems Corporation, a global leader in unified contact centre technology solutions, reports that the company has achieved two very significant service milestones in 2014 with its Noble® Enterprise Cloud platform. Noble’s cloud solution client base surpassed the one billion call run rate mark in cloud calls processed and experienced greater than 99.999% uptime in 2014. Continue reading Noble Cloud Reaches Milestones

U.S.-Based Financial Services Organization Improves Customer Engagement Using Verint Analytics

PRESS RELEASE: Verint® Systems Inc. announced that a leading financial services company has implemented Verint Speech Analytics™ in its contact centre operations. As an existing user of Verint Call Recording™, the organization sought a complementary and robust solution to help it collect, analyze and take action on vital voice of the customer insights. Continue reading U.S.-Based Financial Services Organization Improves Customer Engagement Using Verint Analytics

TCN Announces “Platform 3.0 Winter 2015,” New Version of Cloud-based Call Center Technology Platform

PRESS RELEASE: TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide announced the release of “TCN Platform 3.0 Winter 2015,” a new version of its advanced cloud-based contact center suite. The update includes new industry-leading features designed to further enrich the usability of Platform 3.0 to help contact centers increase efficiency and performance and stay ahead of TCPA compliance. Continue reading TCN Announces “Platform 3.0 Winter 2015,” New Version of Cloud-based Call Center Technology Platform

8×8 and Cayan Honored With Frost & Sullivan CIO Impact Awards for Unified Communications & Collaboration

PRESS RELEASE: 8×8, Inc., a leading provider of cloud-based unified communications and contact center solutions, and its customer Cayan LLC, formerly Merchant Warehouse, were honored last night at the Frost & Sullivan 2015 CIO Impact Awards Ceremony in San Francisco for the improvements in business agility and collaboration Cayan achieved through its deployment of 8×8’s Virtual Office and Virtual Contact Center solutions. Continue reading 8×8 and Cayan Honored With Frost & Sullivan CIO Impact Awards for Unified Communications & Collaboration

Acqueon Offers Call Centre Replacement Program for Upgrading to a Lync-Based Contact Centre

PRESS RELEASE: Acqueon Technologies has announced a replacement offer for all businesses looking to upgrade their call centre to a Microsoft Lync-based contact centre. Acqueon is offering to deploy its Lync-native AiQ contact center solution for the cost of any current annual call centre maintenance contract. This offer is extended to businesses operating with outdated legacy PBX and ACD equipment in the call centre as well as businesses currently using a Lync-based solution. Continue reading Acqueon Offers Call Centre Replacement Program for Upgrading to a Lync-Based Contact Centre

Wesleyan chooses Vizolution’s vScreen to deliver remote advice

PRESS RELEASE: Following a successful pilot resulting in 97% positive customer feedback, Wesleyan, one of UK’s financially strongest mutuals with over 300 consultants, is rolling out the ability for customers to receive advice remotely using Vizolution’s award-winning screen sharing solution, vScreen. Continue reading Wesleyan chooses Vizolution’s vScreen to deliver remote advice

InMoment Debuts Patent-pending Innovations to Provide More Actionable Insights, Improve the Customer Experience

PRESS RELEASE: InMoment™, a cloud-based customer experience (CX) optimization platform, is introducing a powerful set of integrated Voice of Customer listening capabilities to its Experience Hub technology platform. These capabilities significantly enhance brands’ ability to gather the most actionable feedback from customers. Continue reading InMoment Debuts Patent-pending Innovations to Provide More Actionable Insights, Improve the Customer Experience

3CLogic Adds WebRTC to its Contact Center Solution

PRESS RELEASE: 3CLogic announced the recent adoption of WebRTC technology as the latest enhancement to its product offering. Current and future enterprise clients will be able to seamlessly interoperate with any WebRTC originated calls or chats while still enjoying 3CLogic’s complete suite of features and services. Among the immediate benefits will be the ability to provide consumers with browser-based click-to-call and click-to-chat, enabling them to contact an enterprise from any Internet platform, PC, tablet, or mobile without relying on traditional telephony carriers. Continue reading 3CLogic Adds WebRTC to its Contact Center Solution

Voxbone Enables 8×8 to Cut Ties with the PSTN for European Customers’ Emergency Calls

PRESS RELEASE: Voxbone announces that it has been selected by 8×8 Inc., one of the world’s largest cloud PBX providers, to enable emergency calling for 8×8’s customers in Europe. It is a regulatory obligation for all providers of telecommunications services in the European Union to offer end-users the ability to dial 112. Voxbone’s cloud 112/911 solution for VoIP providers, VoxOUT, now allows 8×8 to meet this requirement in 13 European countries. As a result, its customers no longer need to keep a PSTN line just to make calls to emergency numbers. Continue reading Voxbone Enables 8×8 to Cut Ties with the PSTN for European Customers’ Emergency Calls