PRESS RELEASE: NewVoiceMedia announced that its technology helped Watch Shop maintain its commitment to outstanding customer service. Britain’s leading online independent watch retailer experienced a complete telephony outage during its busiest trading week of the year, but was able to continue its customer support service just three hours later after switching from its previous supplier to NewVoiceMedia’s ContactWorld for Service solution. Continue reading NewVoiceMedia saves Watch Shop four days of sales during peak trading week
Daily Archives: February 11, 2015
Noble Cloud Reaches Milestones
PRESS RELEASE: Noble Systems Corporation, a global leader in unified contact centre technology solutions, reports that the company has achieved two very significant service milestones in 2014 with its Noble® Enterprise Cloud platform. Noble’s cloud solution client base surpassed the one billion call run rate mark in cloud calls processed and experienced greater than 99.999% uptime in 2014. Continue reading Noble Cloud Reaches Milestones
U.S.-Based Financial Services Organization Improves Customer Engagement Using Verint Analytics
PRESS RELEASE: Verint® Systems Inc. announced that a leading financial services company has implemented Verint Speech Analytics™ in its contact centre operations. As an existing user of Verint Call Recording™, the organization sought a complementary and robust solution to help it collect, analyze and take action on vital voice of the customer insights. Continue reading U.S.-Based Financial Services Organization Improves Customer Engagement Using Verint Analytics
TCN Announces “Platform 3.0 Winter 2015,” New Version of Cloud-based Call Center Technology Platform
PRESS RELEASE: TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide announced the release of “TCN Platform 3.0 Winter 2015,” a new version of its advanced cloud-based contact center suite. The update includes new industry-leading features designed to further enrich the usability of Platform 3.0 to help contact centers increase efficiency and performance and stay ahead of TCPA compliance. Continue reading TCN Announces “Platform 3.0 Winter 2015,” New Version of Cloud-based Call Center Technology Platform
SJS Solutions Prepares launch of Visual Communications Solution
PRESS RELEASE: SJS Solutions Executives said the company is just weeks away from launching a new platform which is based on their current best in breed enterprise solution known as Optymyse4.2. Continue reading SJS Solutions Prepares launch of Visual Communications Solution
8×8 and Cayan Honored With Frost & Sullivan CIO Impact Awards for Unified Communications & Collaboration
PRESS RELEASE: 8×8, Inc., a leading provider of cloud-based unified communications and contact center solutions, and its customer Cayan LLC, formerly Merchant Warehouse, were honored last night at the Frost & Sullivan 2015 CIO Impact Awards Ceremony in San Francisco for the improvements in business agility and collaboration Cayan achieved through its deployment of 8×8’s Virtual Office and Virtual Contact Center solutions. Continue reading 8×8 and Cayan Honored With Frost & Sullivan CIO Impact Awards for Unified Communications & Collaboration
Convergys appoints Remy Beal as general manager for the French market
PRESS RELEASE: Convergys Corporation, a global leader in customer management, has today announced the appointment of Remy Beal as General Manager for France and Tunisia as part of a strategy to expand the company’s offerings and services in the region. Continue reading Convergys appoints Remy Beal as general manager for the French market
Acqueon Offers Call Centre Replacement Program for Upgrading to a Lync-Based Contact Centre
PRESS RELEASE: Acqueon Technologies has announced a replacement offer for all businesses looking to upgrade their call centre to a Microsoft Lync-based contact centre. Acqueon is offering to deploy its Lync-native AiQ contact center solution for the cost of any current annual call centre maintenance contract. This offer is extended to businesses operating with outdated legacy PBX and ACD equipment in the call centre as well as businesses currently using a Lync-based solution. Continue reading Acqueon Offers Call Centre Replacement Program for Upgrading to a Lync-Based Contact Centre
Altitude Software Announces the Appointment of Frederico Dias as President for Latin America
PRESS RELEASE: Altitude Software, a leader in unified customer interaction solutions, today announced it has appointed Frederico Dias as President for Latin America. Continue reading Altitude Software Announces the Appointment of Frederico Dias as President for Latin America
Wesleyan chooses Vizolution’s vScreen to deliver remote advice
PRESS RELEASE: Following a successful pilot resulting in 97% positive customer feedback, Wesleyan, one of UK’s financially strongest mutuals with over 300 consultants, is rolling out the ability for customers to receive advice remotely using Vizolution’s award-winning screen sharing solution, vScreen. Continue reading Wesleyan chooses Vizolution’s vScreen to deliver remote advice