Head of Customer Contact (UK will need flexibility to travel)

Job Ref: DJMA1592
Job Title: Head of Customer Contact
Location: UK will need flexibility to travel
Salary: £competitive salary to attract the best to include; base salary, bonus and benefits.’

Have you been looking to introduce, or lead multi channel, or digital customer service across your operations; embracing social media, web or video chat for customer contact, to improve service, enhance sales, reduce complaints and deliver a best in class customer experience? If so, then Douglas Jackson would like to talk to you.

In this newly formed position, you will have the opportunity of defining the infrastructure, support functions and leading a large FTE multi-site operations across a truly multi-channel environment. With a focus on digital to include; social media, web chat, video, in addition to traditional voice channels, you will be challenging this business to deliver a world class multi-channel offering.

The role will be responsible for a large team of FTE across both in-house and outsource partners.

If you are interested in applying for this position you will need to have proven experience of leading large, multi-site operational teams with significant strategic, leadership across a complex customer contact environment, where continuous improvement and operational transformation is required.

Experience of a multi-channel environment, including developing digital contact; Web Chat, Live CHAT and Social Media will be required.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com . We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets, recruiting Directors, Managers, Head of and Analysts across the Call Centre industry.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.