PRESS RELEASE: Cognia, the leading provider of secure, cloud PCI compliant payment processing solutions announces, Griffin Place Communications (GPC), is to invest in Cognia’s cloud PCI DSS compliant voice payment processing solution to improve customer experience and payment security. GPC, the new Wales based contact centre outsourcer specialising in customer care and lead generation with 500+ seat capacity, is already working with several retailers and insurance companies. Continue reading Contact centre outsourcer, Griffin Place Communications, selects Cognia for cloud PCI DSS Payment Processing
Daily Archives: February 16, 2015
Elitetele.com launches Global Services Division
PRESS RELEASE: Elitetele.com has launched a new Global Services Division to assist businesses with the management of complex global voice solutions headed up by Andrew Turton, corporate accounts director, and Simon Cutler, director of business development. Having developed long-term partnerships with carriers across the globe, the company has built a vast network for international inbound telephone numbers, for in country local, toll free and universal toll free covering 145 countries and 7,500 cities worldwide. Continue reading Elitetele.com launches Global Services Division
Swyx soars with 35% growth
For “Unified Communications” specialist Swyx, 2014 was ‘the year of growth’: Never before has the Dortmund based company been so successful. The rate of increase in sales amounted to a massive 35 percent over 2013. But growth does not just happen. 2014 was also a year of significant change for Swyx, with many new faces and products. Continue reading Swyx soars with 35% growth
An Outsource Contact Centre Map of the UK
PRESS RELEASE: The UK still provides a great opportunity for Contact Centre outsourcing, and there has been a rapid decrease in the number of outsource contracts going offshore. In 2014 only 8% of outsource contracts placed were delivered offshore. UK contact centres are focused on both the large urban areas, and also the less affluent areas that provide strong recruitment pools. Not surprisingly London, Manchester, Birmingham & Glasgow have the highest concentration of contact centres, however there are also growing numbers of centres in areas like South Wales, Devon, the South coast and East Anglia. Continue reading An Outsource Contact Centre Map of the UK
Serco confirms contract award to support the delivery of careers guidance
PRESS RELEASE: Serco, the international service company, has secured a new three year contract for delivering contact centre services for the National Careers Service. The new centre will be accessible seven days a week and 14 hours a day on the telephone and online, to provide a careers information and support service for adults in England as well as additional comprehensive advice and guidance for young people. Continue reading Serco confirms contract award to support the delivery of careers guidance