PRESS RELEASE: Noble Systems Corporation, a global leader in unified contact center technology, announces that Gulf Coast Collection Bureau, one of the premier accounts receivable management companies for healthcare providers in the southeastern US, has chosen the Noble® Enterprise Cloud solution to assist its clients in resolving patient accounts.
“Reaching resolutions to accounts in the healthcare industry requires a tactful approach as advisor to both the patient and the healthcare provider, while protecting the patient’s information,” said Jack Brown, President at Gulf Coast Collection Bureau. “Noble’s cloud platform helps us achieve this balance. It provides the secure, enterprise-level offering we require, with intuitive user interfaces in a cost-effective cloud environment.”
“In addition to unified contact management, we selected a platform that includes intelligent routing, call recording, and speech analytics to improve quality and provide a better patient experience,” added Mark Giddings, Operations Manager at Gulf Coast Collection Bureau.
Noble’s patented TCPA compliance technologies will allow the agency to manage adherence with mobile calling regulations. The cloud-based infrastructure delivers an enterprise-strength solution, enabling Gulf Coast to enhance its contact operations as it supports numerous hospitals and physician groups with accounts receivable management services.
“Noble Enterprise Cloud is the consummate contact system for Gulf Coast Collection Bureau,” said Chris Hodges, Senior Vice-President of Sales and Marketing at Noble Systems. “Gulf Coast’s agents will be able to accomplish their tasks with peak effectiveness. Managers will have the tools and information they need to make critical strategy and business decisions. And the organization as a whole will enjoy the ease-of-use, flexibility, and cost-efficiencies of our cloud-based solution.”