Daily Archives: February 20, 2015

Jobs

Contact Centre – Customer Service Director (London)

Job Ref: DJSG2256
Job Title: Customer Service Director (Contact Centre)
Location: London
Salary: To 95K + bonus / bens

Reporting to the Managing Director, this is a pivotal role within a high profile, globally recognised brand operating within the services sector. The postholder will carry responsibility for successfully aligning customer contact strategy with wider corporate objectives and for delivering a truly world class level of service in all customer interactions. Continue reading Contact Centre – Customer Service Director (London) →

Technology

Verint Extends Customer Engagement Optimization Leadership with Latest Release of Enterprise Feedback Management

PRESS RELEASE: Verint® Systems announced enhancements to Verint Enterprise Feedback Management™ (EFM) that help drive smarter engagement across today’s digital enterprise. The solution—part of Verint’s broader Customer Engagement Optimization portfolio—focuses on connecting an organization and its employees with customers over a sustained period of time, continually advancing customer experiences by enriching interactions, improving processes and optimizing the workforce. Continue reading Verint Extends Customer Engagement Optimization Leadership with Latest Release of Enterprise Feedback Management →

Technology

Pindrop Security Closes $35 Million Investment to Extend Leadership in Call Center Anti-Fraud and Authentication

PRESS RELEASE: Pindrop Security  announced a $35 million Series B round of financing, one of the largest Series B rounds in the history of the security industry. Institutional Venture Partners (IVP) led the round with reinvestment from existing investors Andreessen Horowitz, Citi Ventures, Felicis Ventures, Redpoint Ventures and Webb Investment Network. IVP’s general partner Somesh Dash will join the Pindrop Security board of directors. Continue reading Pindrop Security Closes $35 Million Investment to Extend Leadership in Call Center Anti-Fraud and Authentication →

Technology, Who's Buying What?

Fat Face Delivers Next-Generation Shopping Experience with NetSuite

PRESS RELEASE: NetSuite announced that Fat Face, a fast-growing lifestyle clothing and accessories retailer with 212 stores in the UK and Ireland, is leveraging NetSuite’s next-generation responsive web design ecommerce solution to deliver an effortless digital shopping experience optimised for multiple devices to its customers across all channels and geographies. Continue reading Fat Face Delivers Next-Generation Shopping Experience with NetSuite →

Technology

Intradiem announces strategic partnership with SSA Solutions

PRESS RELEASE: Intradiem announced a new strategic partnership with SSA Solutions, a premiere contact centre consulting firm specializing in workforce management and operational modeling. The partnership brings together SSA Solutions’ expertise with Intradiem’s real-time intraday automation solution. This enables companies to improve productivity, decision-making and operational efficiencies in the contact center. Continue reading Intradiem announces strategic partnership with SSA Solutions →

Technology, Who's Buying What?

Major South African Telecom selects Jacada Call Center Solutions to Enhance Customer Service Experience

PRESS RELEASE: Jacada announced that it has entered into a material contract with a leading communications services provider in South Africa, to deliver an Agent Desktop Customer Support solution for its contact center operations. Continue reading Major South African Telecom selects Jacada Call Center Solutions to Enhance Customer Service Experience →

Technology, Who's Buying What?

Australian Credit and Finance strengthens sales performance and improves customer experience with Vocalcom Cloud Contact Center for Salesforce

PRESS RELEASE: Vocalcom announces an industry-leading Mortgage Broker group based in Sydney, has achieved exceptional customer experience and sales improvement on an international scale with its Salesforce investments. This new customer was looking for a single cloud communication solution integrated within Salesforce to connect multiple business units with a flexible but unified system to strengthen customer experience and sales performance. Continue reading Australian Credit and Finance strengthens sales performance and improves customer experience with Vocalcom Cloud Contact Center for Salesforce →

Technology

TCG Partners with Broadview to Deliver OfficeSuite Cloud Portfolio to its Agent Network

PRESS RELEASE: Broadview Networks®, a leading cloud-based provider of communications and information technology services announced a new partnership with Telecom Consulting Group (TCG), a premier telecommunications master agency located in Ft. Lauderdale, Florida. TCG, one of the largest and most successful master agencies in the country, will offer Broadview’s OfficeSuite® portfolio of cloud products and services to partners and agents nationwide. Continue reading TCG Partners with Broadview to Deliver OfficeSuite Cloud Portfolio to its Agent Network →

Technology

MindTouch Announces Global Reseller Agreement With SAP, Further Enabling Customer Success

PRESS RELEASE: MindTouch announced the signing of a global reseller agreement with SAP. As part of the agreement, SAP will resell the MindTouch cloud-based Software-as-a-Service (SaaS) solution as the SAP® Knowledge Central application by MindTouch. The solution is available now and enables customer-service agents to provide more appropriate content to customers consistently across channels, helping reduce service-interaction times, increase the value of responses, and ultimately improve customer satisfaction. Continue reading MindTouch Announces Global Reseller Agreement With SAP, Further Enabling Customer Success →

Technology

ViewSonic Leverages noHold A.I. for Next Generation Customer Service

PRESS RELEASE: noHold, Inc. is excited to share that ViewSonic Corp., a leading global provider of visual solution products, has decided to continue its relationship with noHold. ViewSonic and noHold are dedicated to being innovators and share a passion for creating a cutting-edge customer support experience. Continue reading ViewSonic Leverages noHold A.I. for Next Generation Customer Service →

Appointments, Technology

NewNet Communication Technologies Announces New CEO Jonathan Huberman

PRESS RELEASE: NewNet Communication Technologies, a premier global provider of next generation telecom solutions, has appointed Jonathan Huberman as the new President and Chief Executive Officer. Huberman will continue the successful execution the company has enjoyed and aggressively drive NewNet’s long-term growth strategy. Continue reading NewNet Communication Technologies Announces New CEO Jonathan Huberman →

Appointments

Leading Sales Director helps Contact Centre Create 50 New Jobs in Sheffield

PRESS RELEASE: Fluent Communication has welcomed new Associate Sales and Operational Director, Alasdair Lepper, to help the business attain its growth ambition. The young executive will provide strategic and operational support to the business during expansion, which will see a variety of new job opportunities created in Sheffield City Centre. Continue reading Leading Sales Director helps Contact Centre Create 50 New Jobs in Sheffield →