Job Ref: DJSG2256 Job Title: Customer Service Director (Contact Centre) Location: London Salary: To 95K + bonus / bens
Reporting to the Managing Director, this is a pivotal role within a high profile, globally recognised brand operating within the services sector. The postholder will carry responsibility for successfully aligning customer contact strategy with wider corporate objectives and for delivering a truly world class level of service in all customer interactions. Continue reading Contact Centre – Customer Service Director (London)→
PRESS RELEASE: Verint® Systems announced enhancements to Verint Enterprise Feedback Management™ (EFM) that help drive smarter engagement across today’s digital enterprise. The solution—part of Verint’s broader Customer Engagement Optimization portfolio—focuses on connecting an organization and its employees with customers over a sustained period of time, continually advancing customer experiences by enriching interactions, improving processes and optimizing the workforce. Continue reading Verint Extends Customer Engagement Optimization Leadership with Latest Release of Enterprise Feedback Management→
PRESS RELEASE: Pindrop Security announced a $35 million Series B round of financing, one of the largest Series B rounds in the history of the security industry. Institutional Venture Partners (IVP) led the round with reinvestment from existing investors Andreessen Horowitz, Citi Ventures, Felicis Ventures, Redpoint Ventures and Webb Investment Network. IVP’s general partner Somesh Dash will join the Pindrop Security board of directors. Continue reading Pindrop Security Closes $35 Million Investment to Extend Leadership in Call Center Anti-Fraud and Authentication→
PRESS RELEASE: NetSuite announced that Fat Face, a fast-growing lifestyle clothing and accessories retailer with 212 stores in the UK and Ireland, is leveraging NetSuite’s next-generation responsive web design ecommerce solution to deliver an effortless digital shopping experience optimised for multiple devices to its customers across all channels and geographies. Continue reading Fat Face Delivers Next-Generation Shopping Experience with NetSuite→
PRESS RELEASE: Intradiem announced a new strategic partnership with SSA Solutions, a premiere contact centre consulting firm specializing in workforce management and operational modeling. The partnership brings together SSA Solutions’ expertise with Intradiem’s real-time intraday automation solution. This enables companies to improve productivity, decision-making and operational efficiencies in the contact center. Continue reading Intradiem announces strategic partnership with SSA Solutions→
PRESS RELEASE: Fonetic, the recognised leader in voice and text management solutions announced that Banco Bilbao Vizcaya Argentaria (BBVA) is rolling out the Fonetic linguistic analysis and trading compliance solution to proactively monitor and prevent trading malpractice at its London and New York headquarters. Continue reading Fonetic Extends Relationship with BBVA→
PRESS RELEASE: Broadview Networks®, a leading cloud-based provider of communications and information technology services announced a new partnership with Telecom Consulting Group (TCG), a premier telecommunications master agency located in Ft. Lauderdale, Florida. TCG, one of the largest and most successful master agencies in the country, will offer Broadview’s OfficeSuite® portfolio of cloud products and services to partners and agents nationwide. Continue reading TCG Partners with Broadview to Deliver OfficeSuite Cloud Portfolio to its Agent Network→
PRESS RELEASE: MindTouch announced the signing of a global reseller agreement with SAP. As part of the agreement, SAP will resell the MindTouch cloud-based Software-as-a-Service (SaaS) solution as the SAP® Knowledge Central application by MindTouch. The solution is available now and enables customer-service agents to provide more appropriate content to customers consistently across channels, helping reduce service-interaction times, increase the value of responses, and ultimately improve customer satisfaction. Continue reading MindTouch Announces Global Reseller Agreement With SAP, Further Enabling Customer Success→
