PRESS RELEASE: Organisations that don’t embrace digital customer engagement channels – that’s web chat, social media, SMS, smart phones and mobile applications, and even video – into their engagement strategies within the next two years, are likely to see their customers jump ship to competitors that do. In fact, the digital customer engagement revolution is here, and is forcing organisations to adapt their customer service strategies, or die. Continue reading Organisations Warned To Invest In Digital Customer Engagement In The Next Two Years – Or Die
Daily Archives: February 24, 2015
Scania (Great Britain) Limited choose Olive Communications for multi-million pound cloud-based telecoms, network, contact centre and mobile contract
PRESS RELEASE: Scania (Great Britain) Limited, a major supplier to British industry of trucks, buses, coaches and engines for industrial and marine applications, has awarded Olive Communications a multi-million pound contract to help them transform their communications estate. After an internal review of their telecoms strategy, involving a number of the UK’s largest networks and communications providers, Scania (Great Britain) Limited selected Olive. Continue reading Scania (Great Britain) Limited choose Olive Communications for multi-million pound cloud-based telecoms, network, contact centre and mobile contract
Arnold Clark Deploys Contact At Once! Digital Connections Platform
PRESS RELEASE: Arnold Clark Automobiles Limited, one of the largest motor dealer groups in Europe, has chosen to implement the digital connections platform from Contact At Once!, a LivePerson company, on its Arnoldclark.com website enabling all 165 dealership locations. Using the software, Arnold Clark staff can instantly chat with website visitors and answer questions as customers browse vehicle detail pages from mobile devices and desktop PCs. Continue reading Arnold Clark Deploys Contact At Once! Digital Connections Platform
Vodacom Chooses Genesys Solutions to Spearhead Multi-Channel Journey
PRESS RELEASE: Genesys announced that Vodacom, a leading South African-based mobile communications company, has chosen Genesys Enterprise Workload Management and Digital Channels from Genesys to ensure a cohesive multi-channel customer experience. Continue reading Vodacom Chooses Genesys Solutions to Spearhead Multi-Channel Journey
NewVoiceMedia’s cloud customer contact technology to pay dividends for global start-up WorldRemit
PRESS RELEASE: NewVoiceMedia announced that WorldRemit, an online money transfer service, is using its ContactWorld solution to enhance its customer experience and improve business efficiencies. WorldRemit signed a three-year agreement for ContactWorld for Service which it implemented alongside its deployment of Salesforce. Continue reading NewVoiceMedia’s cloud customer contact technology to pay dividends for global start-up WorldRemit
ShoreTel Executive Heather Tenuto Recognized as a CRN 2015 Channel Chief
PRESS RELEASE: ShoreTel® announced that Heather Tenuto has been named to the prestigious list of the CRN 2015 Channel Chiefs. Tenuto is the vice president of worldwide channel programs and sales enablement at ShoreTel. Continue reading ShoreTel Executive Heather Tenuto Recognized as a CRN 2015 Channel Chief
NICE Wins 2014 Big Data Customer Value Leadership Award for Latin America
PRESS RELEASE: NICE Systems announced that it is the winner of a 2014 Latin America Best Practices Award from global analyst and consultancy firm Frost & Sullivan. NICE was named as the Customer Value Leader in the Contact Center Big Data Applications Market and was honored at a dinner gala held January 29 in Sao Paulo, Brazil. Continue reading NICE Wins 2014 Big Data Customer Value Leadership Award for Latin America