PRESS RELEASE: South Yorkshire Credit Union (SYCU), a savings and loan cooperative, has completely overhauled its customer service operations with the help of Unify’s OpenScape Business platform. In conjunction with long-term partner and winner of the Unify Private Cloud Solution of the Year Award 2013-14, Active Voice & Data, Unify has provided SYCU with this powerful all-in-one solution that brings the benefits of Unified Communications into its business. Continue reading South Yorkshire Credit Union overhauls comms with Unify
Daily Archives: February 25, 2015
Noble Systems Continues Significant Patent Growth in 2014
PRESS RELEASE: Noble Systems Corporation, a global leader in contact center technology solutions, announced that the company again saw significant growth in patent holdings in 2014, obtaining 21 new patents for its contact center technologies. The growth of its patent library is targeted at protecting the technology investments of Noble Systems’ clients. Continue reading Noble Systems Continues Significant Patent Growth in 2014
Contact Solutions Launches Adaptive IVR that Learns from Caller Behavior
PRESS RELEASE: Contact Solutions announced the launch of Adaptive Personalization, a new multi-layered personalization solution driven by behavior-based business intelligence and predictive analytics. Traditional IVR treats every caller the same way, regardless of individual preferences or behavior. Such impersonal service leads to frustration and negative brand perception at a critical point in the customer experience. The new solution creates highly personalized and effortless customer care experiences within the IVR that fully reflect customer behaviors and preferences. Continue reading Contact Solutions Launches Adaptive IVR that Learns from Caller Behavior
Elitetele.com welcomes Simon Smith as first Head of Cloud Sales
PRESS RELEASE: Elitetele.com has recruited Simon Smith to join the business as its first Head of Cloud Sales. Operating from its London office, Simon brings with him an exceptional track record in winning and growing customer accounts which need dedicated and secure cloud solutions. Alongside educating new and existing customers on critical hosting infrastructure, Simon will expand Elitetele.com’s cloud services and launch a series of new offerings in 2015. Continue reading Elitetele.com welcomes Simon Smith as first Head of Cloud Sales
forge by acision self-service developer portal launched
PRESS RELEASE: Acision, a global leader in secure, mobile messaging and innovator in WebRTC technology, is pleased to announce that it has launched its self-service developer portal, from forge by Acision. To learn more and get instant access to Acision’s latest rich communication APIs and SDKs, developers can simply sign up and activate an account in a few clicks at: http://developer.forge.acision.com. Continue reading forge by acision self-service developer portal launched
Latest version of fuseme by acision now available
PRESS RELEASE: Acision, a global leader in mobile engagement services announces that a new version of its smart, all-in-one communications app, fuseMe by Acision, is now available in both the Google Play and Apple App stores. With enhanced features and higher quality of service, the new and improved version of fuseMe beats the bugs found in previous releases and boosts both stability and performance for users. Continue reading Latest version of fuseme by acision now available
Corvisa and PlanetOne Form Strategic Alliance
PRESS RELEASE: Corvisa LLC, a single source provider of cloud communications solutions announced a strategic alliance with leading connectivity partner and telecom master agency, PlanetOne Communications. The new relationship will play a key role in Corvisa’s recently announced Channel Partner Program and expanded go-to-market strategy. Continue reading Corvisa and PlanetOne Form Strategic Alliance
Opower Expands Platform to Address Customer Care
PRESS RELEASE: Opower, the global leader in cloud-based software for the utility industry, announced the next generation of its customer engagement platform: Opower 6. With its sixth generation release, Opower expands its offerings to include customer care while improving core tools and analytics. Continue reading Opower Expands Platform to Address Customer Care
Genesys Deploys Alfresco for Critical Content Management and Delivery
PRESS RELEASE: Alfresco Software, a leading provider of modern enterprise content management (ECM) and business process management (BPM) software, announced that it has added Genesys to its growing employee, partner and customer base. Continue reading Genesys Deploys Alfresco for Critical Content Management and Delivery
CRN Recognizes Mitel With Appointment of Two Executives to Its Channel Chief List for 2015
PRESS RELEASE: Underscoring its strong focus on partner solutions and deep channel expertise, Mitel® has been honored by CRN Magazine with the appointment of two executives to its Channel Chief list of 2015. Both Timothy Gaines, SVP channel sales for the Americas, and Sandra Hill, VP distribution and sales strategy, were honored with the distinction. Continue reading CRN Recognizes Mitel With Appointment of Two Executives to Its Channel Chief List for 2015