BLOG: Contact centre recruitment is a competitive and challenging marketplace. We speak to recruitment specialist, Natalie McCluskey of Search Consultancy, about the highs and lows of matching the right people with the right role. Continue reading Q&A with Natalie McCluskey of Search Consultancy
Daily Archives: February 27, 2015
Why a SIP Trunk is key to any Disaster Recovery Plan
BLOG: A recent benchmark study by the Disaster Recovery Preparedness (DRP) Council revealed that 73% of companies had no disaster recovery plan in place for their telecoms infrastructure. Are you one of them? Continue reading Why a SIP Trunk is key to any Disaster Recovery Plan
Free PBX Software Offered to UK and Irish Businesses
PRESS RELEASE: IPGENIE, the British company that can revolutionise the way businesses communicate, is now offering 1,000 UK and Irish businesses free licenses for its latest UCP (Unified Communications Platform) IP PBX software, IPGENIE v3. Continue reading Free PBX Software Offered to UK and Irish Businesses
LeadDesk raises €5.5 million in Series A funding
PRESS RELEASE: LeadDesk, the Finnish SaaS company serving the European call center industry, has raised €5.5 million in its first round of funding led by Dawn Capital with participation from Finnish Industry Investment in order to drive new market growth. LeadDesk was founded in 2010, has offices in eight countries, and is the Nordic market leader for outbound call center software. Continue reading LeadDesk raises €5.5 million in Series A funding
NewVoiceMedia opens European development centre in Poland
PRESS RELEASE: NewVoiceMedia, a leading cloud contact centre vendor, is furthering its commitment to driving innovation by opening a new European development centre in Poland. Continue reading NewVoiceMedia opens European development centre in Poland
Cognia provides Saxon Weald with a new PCI cloud payment processing solution
PRESS RELEASE: Cognia, the leading global provider of secure cloud PCI payment processing solutions, has provided UK based housing association, Saxon Weald, with a new cloud PCI compliant interactive voice response payment processing solution to help provide greater protection for customers. Continue reading Cognia provides Saxon Weald with a new PCI cloud payment processing solution
Avtex Acquires KRP Communications
PRESS RELEASE: Avtex, a provider of integrated interaction solutions, announced today that they have acquired KRP Communications, a complete unified communications solutions provider. KRP specializes in solutions including all-in-one IP contact centers, enterprise IP PBX, and business process automation. Continue reading Avtex Acquires KRP Communications
AVOXI Announces a New SMS Messaging Feature, AVOXI Alerts
PRESS RELEASE: With quick and seamless messaging becoming more and more essential in the modern business world, AVOXI is excited to announce the launch of an SMS messaging product, AVOXI Alerts. AVOXI Alerts is an easy-to-use alerting product that compliments AVOXI’s virtual call center software, Smart QUEUE. By providing another channel of communications, AVOXI Alerts expands the flexibility contact centers can have to improve their customer service. Continue reading AVOXI Announces a New SMS Messaging Feature, AVOXI Alerts
Presence IVR improves Contact Center productivity with natural language and voice biometrics features
PRESS RELEASE: Presence Technology, the multichannel solutions provider for Contact Centers, has added new features in its IVR module to provide operational improvements and an easier implementation and use. Continue reading Presence IVR improves Contact Center productivity with natural language and voice biometrics features
Loway Switzerland Announces QueueMetrics Call-Center Monitoring Suite Version 15.02
PRESS Release: Loway releases this month the new version of its world renown QueueMetrics call-centre suite. QueueMetrics 15.02 is a release centred around usability and changes that make the whole call-centre monitoring and management experience richer. Continue reading Loway Switzerland Announces QueueMetrics Call-Center Monitoring Suite Version 15.02