NewVoiceMedia wins Gold and Silver Stevie Awards for Sales & Customer Service

PRESS RELEASE: NewVoiceMedia, a leading global provider of cloud contact centre solutions, has been honoured twice in the ninth annual Stevie Awards for Sales & Customer Service. The company, which is revolutionising how organisations connect with customers and prospects, scooped Gold and Silver Awards in the ‘Contact Centre Solution – New’ and ‘Contact Centre Solution – New Version’ categories respectively. Continue reading NewVoiceMedia wins Gold and Silver Stevie Awards for Sales & Customer Service

Pindrop Security Announces Collaboration with FTC on Robocall Contest to Combat Illegal Automated Calls

PRESS RELEASE: Pindrop Security announced that it is providing data and analytics to the Federal Trade Commission (FTC) on two upcoming contests to combat phone fraud. One of the two contests will challenge the public to develop a crowd-sourced system for better analyzing and tackling illegal automated phone calls. These contests mark an important step in innovation for the telephone, a channel that has been relatively static for the past six decades. Continue reading Pindrop Security Announces Collaboration with FTC on Robocall Contest to Combat Illegal Automated Calls

Trase Miller Expands Customer Experience Capabilities in the Cloud With Aspect Software

PRESS RELEASE: Aspect Software announced that long-time customer Trase Miller, a provider of premium contact centre fulfillment solutions, is moving its contact centre technology to the cloud with Aspect’s Zipwire, Aspect Workforce Management Cloud, Aspect Performance Management and Aspect Active Assignment. Continue reading Trase Miller Expands Customer Experience Capabilities in the Cloud With Aspect Software

Upstream Works Releases Upstream Works for Finesse Voice

PRESS RELEASE: Upstream Works, the leading provider of omnichannel insight and automation solutions for contact centers, announced Upstream Works for Finesse Voice. Upstream Works for Finesse Voice provides support for a voice-only channel while supporting all the interaction management features of the full Upstream Works for Finesse package. Continue reading Upstream Works Releases Upstream Works for Finesse Voice

8×8 Issued New Contact Center Patent by U.S. Patent and Trademark Office

PRESS RELEASE: 8×8, Inc., a leading provider of cloud-based unified communications and contact center solutions announced that it has been awarded a new patent related to its contact center technologies. On March 3, 2015, the U.S. Patent and Trademark Office issued United States Patent number 8,972,885 entitled “Networked Contact Center User Interface.” Continue reading 8×8 Issued New Contact Center Patent by U.S. Patent and Trademark Office

PIKA Technologies Release µFirewall 2.0 with Cloud Management Support In Response to Growing Demand for IP-PBX Security

PRESS RELEASE: PIKA Technologies, a market leader in the development of open source platforms for telephony networks announced today the release of the PIKA µFirewall 2.0 with cloud management support. Continue reading PIKA Technologies Release µFirewall 2.0 with Cloud Management Support In Response to Growing Demand for IP-PBX Security

The Zappix, Inc. Visual IVR Authoring Tool Allows Anyone to Build a Visual IVR in Minutes

PRESS RELEASE: Zappix, the leader in Visual IVR technology announced the release of its improved Visual IVR authoring platform that enables non-technical users to build and publish their own omni-channel Visual IVR smartphone app. The Zappix smartphone Visual IVR allows companies of any size to improve customer service by making it easier to resolve a problem or complete a transaction without making a phone call. Continue reading The Zappix, Inc. Visual IVR Authoring Tool Allows Anyone to Build a Visual IVR in Minutes

Digitel Corporation Now Offers Cloud-based Engagement Solutions Powered by the Avaya IP Office Platform

PRESS RELEASE: Digitel Corporation announced that it now offers cloud-based, unified communications for greater customer and team engagement for your business. Digitel’s solution is powered by the Avaya IP Office™ platform to provide customers with a market-leading engagement solution with flexible, monthly usage-based pricing that can be adjusted as their needs change. Continue reading Digitel Corporation Now Offers Cloud-based Engagement Solutions Powered by the Avaya IP Office Platform

Skybridge Americas Completes Acquisition of Alive Companies

PRESS RELEASE: Skybridge Americas, the leading provider of delivering elegant contact center, multi-channel and product fulfillment solutions, announced that it has completed the acquisition of Alive Companies, a provider of e-commerce, internet marketing, and fulfillment solutions, to enhance its fulfillment and multi-channel solutions. Continue reading Skybridge Americas Completes Acquisition of Alive Companies

SPS Acquires IT Solutions Provider, ExtraTeam

PRESS RELEASE: Strategic Products and Services (SPS), a systems integrator and managed service provider, today announced the acquisition of ExtraTeam. Headquartered in Pleasanton, California, ExtraTeam is an IT solution provider with competencies across a wide range of technologies. With expertise in networking and data centers, unified communications, collaboration, video, cloud and managed services, ExtraTeam partners with clients to optimize, enhance and extend technology solutions and improve business outcomes. Continue reading SPS Acquires IT Solutions Provider, ExtraTeam

Echo expands collections division with acquisition of Grosvenor Services Group

PRESS RELEASE: Echo Managed Services, the specialist provider of outsourced end-to-end customer contact services, has strengthened its collections division with the acquisition of Sheffield-based Grosvenor Services Group. Grosvenor is one of the UK’s leading debt collection agencies, specialising in field-based collections within the utilities sector. Continue reading Echo expands collections division with acquisition of Grosvenor Services Group

Frost and Sullivan Profiles Back Office Workforce Optimisation Market

PRESS RELEASE: The emerging Back Office Workforce Optimisation (BOWFO) market is being viewed as an attractive, emerging category with high growth potential, according to the latest report into the Back Office conducted and launched by analyst house Frost & Sullivan. Continue reading Frost and Sullivan Profiles Back Office Workforce Optimisation Market

New Frost & Sullivan White Paper Outlines Transition to Omni-Channel Contact Center

PRESS RELEASE: Altitude Software, a leader in unified customer interaction solutions, and Frost & Sullivan, the growth partnership company announced the release of the white paper “Transition from a Multi-Channel to an Omni-Channel Contact Center World”, now available from Altitude Software. Continue reading New Frost & Sullivan White Paper Outlines Transition to Omni-Channel Contact Center