PRESS RELEASE: Enghouse Interactive, developer of a comprehensive portfolio of unified communications (UC) and contact center solutions, this week introduced PRC 3 to version 9 of its Contact Center: Enterprise (CCE), a highly scalable, flexible omni-channel offering ideally suited for on-premise, hybrid and cloud environments. Continue reading Enghouse Interactive Unveils Major Update to Contact Center: Enterprise (CCE)
Daily Archives: March 11, 2015
Whitney Bank Selects the Noble® Cloud Solution for Customer Contact Management
PRESS RELEASE: Noble Systems Corporation announces that Whitney Bank, one of America’s strongest financial institutions, has chosen the Noble® Enterprise Cloud solution to support their customer service efforts. As an institution committed to helping people achieve their financial goals and dreams, Whitney Bank plans to use Noble’s cloud-based suite of unified communications products to create greater opportunities for the individuals and communities they serve. Continue reading Whitney Bank Selects the Noble® Cloud Solution for Customer Contact Management
RingCentral Supports BT to Launch BT Cloud Phone in the UK
PRESS RELEASE: RingCentral, a leading provider of cloud business communications solutions announced that BT Cloud Phone, in association with RingCentral, is now widely available to BT Business customers in the UK. Continue reading RingCentral Supports BT to Launch BT Cloud Phone in the UK
Saudi Arabia’s National Water Company partners with Vocalcom to enhance e-Citizen Quality of Life
PRESS RELEASE: National Water Company of Saudi Arabia has trusted the region’s leading multi-channel Contact Center Solutions provider – Vocalcom to enhance their external and internal customer experience across the Kingdom. Continue reading Saudi Arabia’s National Water Company partners with Vocalcom to enhance e-Citizen Quality of Life
Authentify Combats Social Engineering in Call Centers with New Mobile App Capability
PRESS RELEASE: Authentify announced Authentify xFA™ SecureCallCenter, to help financial institutions fight fraud by imposters and protect call center representatives from social engineering attempts. The announcement of the new capabilities in the Authentify xFA™ platform is timely, given recent fraud perpetrated through banking call centers. In those attempts, imposters used stolen credit card information to activate Apple Pay™ accounts on new smartphones and purchase high value goods. Continue reading Authentify Combats Social Engineering in Call Centers with New Mobile App Capability
Infor Helps Strauss Paper Centralize Customer Relationship Management in the Cloud
PRESS RELEASE: Infor announced that Strauss Paper Company has selected Infor Customer Relationship Management (CRM) to provide users with a centralized contact and lead management solution in a cloud environment. Strauss Paper is a wholesale distributor of janitorial supplies and sustainable green products and an existing Infor Distribution SX.e customer. By adding Infor CRM, the company will have the ability to flexibly integrate with Infor SX.e through Infor ION®, a lightweight middleware platform designed to simplify connectivity between systems. Continue reading Infor Helps Strauss Paper Centralize Customer Relationship Management in the Cloud
Companies Turn to InfoApps™ to Operationalise Insights
PRESS RELEASE: Information Builders, a leader in business intelligence (BI) and analytics, information integrity, and integration solutions, announced that InfoApps™ empower non-technical business users from leading organisations to quickly glean meaning from enterprise data and make faster, better decisions. With InfoApps, these organisations are successfully operationalising insights by making them accessible to everyone. Continue reading Companies Turn to InfoApps™ to Operationalise Insights
AMC Technology Achieves Top Marks in Customer Satisfaction Survey
PRESS RELEASE: AMC Technology, a global leader in contact centre and CRM integration, recently achieved top marks from an annual survey of their customers and partners around the globe, which spans dozens of countries across six different continents. Continue reading AMC Technology Achieves Top Marks in Customer Satisfaction Survey
NewVoiceMedia ranked top three cloud services provider in the UK
PRESS RELEASE: NewVoiceMedia, a leading global provider of omni-channel cloud customer contact technology, has ranked as a top three UK cloud services provider, according to Penton Media’s Talkin’ Cloud report. Continue reading NewVoiceMedia ranked top three cloud services provider in the UK