AMC Technology Achieves Top Marks in Customer Satisfaction Survey

PRESS RELEASE: AMC Technology, a global leader in contact centre and CRM integration, recently achieved top marks from an annual survey of their customers and partners around the globe, which spans dozens of countries across six different continents.

The survey included evaluations of several different areas, including support, account management, product quality, and price. AMC achieved its highest levels of overall satisfaction in three of the four categories. Ninety-five percent of the customers surveyed said they would recommend AMC’s Contact Canvas solution to a friend or colleague.

AMC made a significant investment in 2014 in their support organization. Hundreds of knowledge base articles were added to their online portal, making it easier for customers to access information easily and get answers to their questions quickly. AMC also completed a comprehensive documentation library including prerequisite checklists, installation instructions, as well as how to videos on how to install and configure AMC’s products. Installation support is included as part of AMC’s standard maintenance, saving customers tens of thousands of dollars.

”Customer feedback is essential to maximizing the value we deliver,“ stated Anthony X. Uliano, CTO and Founder of AMC Technology, “The high customer satisfaction is a reflection of our strong focus on customer support processes and our excellent team.“

AMC will continue to make significant investments in their Contact Canvas platform as well as in customer support throughout 2015. In addition to delivering a new major product release, AMC will launch a new and improved support portal later this month.