PRESS RELEASE: Global multichannel customer interaction software company Eptica announced record revenues of $12m in 2014. The profitable company continued 2013’s double digit growth which was driven by increasing global expansion, strong partnerships and a wider use of its software by existing customers across their operations. Between 2005 and 2014 Eptica has achieved a Compound Annual Growth Rate (CAGR) of 24.6%.
Eptica’s proven software enables companies to deliver a superior customer experience to consumers across all text-based digital channels. Built on advanced linguistics using innovative natural language processing, a central knowledge base and powerful workflow, Eptica’s software is used by leading brands across the world to manage incoming customer interactions and provide fast, accurate and efficient service that scale to meet increasing demand.
Over the course of 2014, Eptica signed more than 20 new customers, including Allianz, City & Guilds, Crédit Agricole, Ministère de l’Education Nationale, Phonehouse, The Works, and a major French-based bank, which is deploying Eptica’s software to 16,000 users across the organisation. Additionally Eptica saw a significant scaling up of the use of its software within existing customers, with more and more brands now deploying it beyond the contact centre, extending it across the enterprise.
An increasing number of customers have been signed through Eptica’s global partner network. This ecosystem expanded in 2014, and now includes business services provider Concentrix Corporation, a wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), which has incorporated Eptica’s software into its delivery centre operations.
To support its growth, Eptica expanded its global operations, with significant numbers of new staff joining in Asia, the UK and France. Additionally a new Product Development Centre was opened in Nantes, France, which operates alongside existing resources.
During 2014, the strength of Eptica’s technology and approach was recognised by industry analyst Gartner, which positioned the company in its 2014 Magic Quadrant for the CRM Customer Engagement Center. This marked the fourth consecutive year that the company has appeared in a Gartner Magic Quadrant.
“2014 continued Eptica’s record growth, with substantial expansion in our customer base across the globe,” said Olivier Njamfa, CEO and Co-founder of Eptica. “Customer experience is the number one priority for organisations, and our software enables them to transform how they interact with consumers, across all text-based digital channels, through a platform that can scale to meet even the greatest demands. In 2015 we are already building on our success, with substantial investment in the US and Asia, to meet the growing need for our software in these markets.”