UPC DTH Implements CoralTree’s BSS Solutions Enhancing Sales & Logistics to Deliver Exceptional Customer Service

PRESS RELEASE: CoralTree, a leading provider of convergent business support systems (BSS) announces the successful implementation of CRM and inventory management solutions for fast-growing company, UPC DTH S.à r.l. Supporting its operations across Hungary, Czech Republic, and Slovakia, CoralTree’s solutions will enable UPC DTH to enhance sales and logistics processes, and ultimately customer experience.

Contact Centre CLUB

With a growing subscriber base of more than 780,000, UPC DTH, part of the Liberty Global PLC, offers customers up to 100 channels of programming, including HD and premium channel content. UPC DTH partnered with CoralTree to implement its CRM, product catalogue, and inventory management solutions. UPC DTH’s goal was to simplify customer sales order processing, reduce agent training time, and enhance the management and control of warehouse and logistics operations.

All part of CoralTree’s convergent BSS portfolio, the solution is implemented across UPC DTH warehouses, contact centres, and dealer outlets, driving operational efficiencies and supporting a consistent customer experience across the business.

“Our customers are at the heart of our business. We identified that improvements to our CRM and inventory management capability could further our goal to deliver outstanding customer experience,” said Tunde Hubina, Vice President of Customer Care, Customer experience and Billing & Collection at UPC DTH S.à r.l. “CoralTree partnered with us to successfully deliver the project. The result is a solution that will help us fulfil our customer service promise into the future.”

daVinci solution portfolio
CoralTree’s daVinci solutions enable communications and media service providers to revitalise their operations by providing innovative end-to-end, convergent BSS capabilities.

Renaissance CRM
A simplified browser-based CRM solution, CoralTree’s Renaissance streamlines workflows and aggregates existing operational applications in a unified desktop. Renaissance works across functions, such as prospect and customer management, sales order processing, products and pricing, workforce management, and appointment scheduling.

daVinci Inventory Management
Focused on meeting the needs of multi-service operators, daVinci provides comprehensive management of both physical and logical inventory. Supporting the full logistics lifecycle, daVinci protects your investment in customer premise equipment and enables excellent customer service.

“CoralTree has a long standing relationship with UPC and we’re excited by the success of this latest project with UPC DTH. Our BSS solutions continue to deliver operational benefits to the business, enhancing sales and customer care capabilities in support of UPC’s drive to deliver outstanding customer experience,” said Mark Price, Sales & Marketing Director, CoralTree.