PRESS RELEASE: DBS Data the UK business and consumer marketing data specialists, today announced the launch of its real-time capture and customer insight solution – Verifi. This Data as a Service (DaaS) solution enables B2B and B2C organisations to verify and append data regarding a customer or prospect in real-time during omni-channel interactions, improving decision-making, customer service, lead generation and sales. Continue reading DBS Data Launches Verifi Real-Time Capture and Customer Insight Solution
Monthly Archives: April 2015
Symmetrics & PSS Help to Expand Partnership for Worldwide Customer Support of Contact Center Solutions
PRESS RELEASE: Symmetrics Business Intelligence, a provider of real-time, historical and call-detail reporting solutions for contact centers, and PSS Help, an independent systems integrator and customer interactions solutions provider announced an expansion of their partnership to provide deeper, more flexible support for Symmetrics products worldwide. Continue reading Symmetrics & PSS Help to Expand Partnership for Worldwide Customer Support of Contact Center Solutions
Sabio deploys Avaya Scopia HD video conferencing to link UK and Singapore offices
PRESS RELEASE: Sabio, the leading contact centre technology specialist, has extended its best practice UC-enabled communications investment by deploying the Avaya Scopia® Video Conferencing Infrastructure solution. Continue reading Sabio deploys Avaya Scopia HD video conferencing to link UK and Singapore offices
TCN Launches “Competitive Analytics,” Fully Integrated Business Intelligence Analytics Solution for its Cloud-based Call Center Platform
PRESS RELEASE: TCN announced the launch of Competitive Analytics, a fully integrated business intelligence analytics solution for its cloud-based call center suite, TCN Platform 3.0. The new solution provides real-time business intelligence (BI), analytics and reporting through intuitive and customizable dashboards. Embedded into its Software-as-a-Service (SaaS) platform, the tool helps organizations make informed decisions on key metrics, enhance agent performance and productivity and improve overall operational efficiency. Continue reading TCN Launches “Competitive Analytics,” Fully Integrated Business Intelligence Analytics Solution for its Cloud-based Call Center Platform
Comverse to Divest BSS Business to Amdocs for Total Purchase Price of $272 Million
PRESS RELEASE: Comverse announced it has reached a definitive agreement to sell substantially all of its BSS business assets to Amdocs. The total purchase price is $272 million in cash. The transaction is expected to close by the end of September 2015, subject to various closing conditions. Continue reading Comverse to Divest BSS Business to Amdocs for Total Purchase Price of $272 Million
NewVoiceMedia grows international business by more than 500 percent
PRESS RELEASE: NewVoiceMedia, a leading global provider of omni-channel cloud customer contact technology announced that it grew its international new business by 528 percent in FY’2015, while continuing to expand its UK base. Continue reading NewVoiceMedia grows international business by more than 500 percent
ResponseTap Named a “Cool Vendor” in CRM Customer Service and Support by Leading Analyst Firm, Gartner
PRESS RELEASE: ResponseTap, a leading provider of Call-based Marketing Automation solutions announced it was named a ‘Cool Vendor’ in the “Cool Vendors in CRM Customer Service and Support, 2015″[1] report by Gartner, Inc. “The research provides IT application leaders, and the customer service business buyers they support, a view of five innovative vendors with applications to deliver a customer service experience and/or reduced operational costs.” Continue reading ResponseTap Named a “Cool Vendor” in CRM Customer Service and Support by Leading Analyst Firm, Gartner
Insurers unable to adequately answer consumer questions online
PRESS RELEASE: UK insurers are failing to deliver multichannel customer service to customers and prospects, answering just 40% of routine questions asked via the web, email and Twitter. The 2015 Eptica Multichannel Customer Experience Study found that while email performance has improved since 2014, finding answers to questions on insurer websites has become more difficult and Twitter response rates have remained static. Continue reading Insurers unable to adequately answer consumer questions online
Banking sector need to realise the value of digital transformation in the drive to improve customer satisfaction
PRESS RELEASE: Four of the five major banks in the UK are now including detailed customer satisfaction information in their annual reports for the first time. This is nothing short of revolutionary, but according to pioneer and pacesetter in enterprise workforce optimisation software for the back office, eg solutions, work still needs to be done. Continue reading Banking sector need to realise the value of digital transformation in the drive to improve customer satisfaction
Nuance Voice Biometrics Chosen by SK Telecom to Offer Easy and Secure Authentication
PRESS RELEASE: Nuance Communications, Inc. announced that SK Telecom, the leading mobile service provider in South Korea, has deployed Nuance’s voice biometrics to provide an easy and secure authentication process for its customers. To see this technology in action at SK Telecom click here. Continue reading Nuance Voice Biometrics Chosen by SK Telecom to Offer Easy and Secure Authentication