Daily Archives: April 7, 2015

Technology

Genesys releases new Customer Journey Management solution

PRESS RELEASE: Genesys announced the introduction of the next generation of the Genesys Customer Experience Platform. The new platform capabilities enable organizations to fully orchestrate and monitor multimodal omnichannel journeys and interactions that are personalized for every customer. Omnichannel journey management from Genesys combines omnichannel context (inclusive of voice), multimodality, orchestration, and journey lifecycle management to transform both self and assisted service.

Continue reading Genesys releases new Customer Journey Management solution →

Appointments, Technology

Vizolution appoints Stavros Aivaliotis as Customer Success Manager

PRESS RELEASE: Vizolution has appointed Stavros Aivaliotis to the role of Customer Success Manager. Stavros will work with a variety of Vizolution’s customer stakeholders including sales, operations, IT, compliance and QA to ensure the smooth implementation of vScreen into their customers’ businesses. Continue reading Vizolution appoints Stavros Aivaliotis as Customer Success Manager →

Technology

ASC Successfully Implements Contact Center Solution INSPIRATION with Speech Analytics for Dialogo Contact Center in Italy

PRESS RELEASE: ASC, a worldwide leading software company with innovative solutions to record, analyze and evaluate communications, today announced the successful implementation of INSPIRATION with Speech Analytics for the contact center of Dialogo, a marketing services, customer assistance and sales network for one of the largest international automotive groups. Continue reading ASC Successfully Implements Contact Center Solution INSPIRATION with Speech Analytics for Dialogo Contact Center in Italy →

Technology, Who's Buying What?

Unify frees up Brecon Beacons National Park Authority staff with OpenScape Voice

PRESS RELEASE: Brecon Beacons National Park Authority has enlisted Unify, a leading communications software and services firm, to modernise its communications infrastructure. The new partnership signals a move by the National Park Authority to invest in technology to empower its 100+ full time staff, as well as its supporting volunteer groups, to work more collaboratively and communicate effectively, even during disruptive weather. Continue reading Unify frees up Brecon Beacons National Park Authority staff with OpenScape Voice →

Outsourcing

Serco’s strategic partnership with Lincolnshire County Council goes live

PRESS RELEASE: Serco, the international service company, today marks the first day of its strategic partnership with Lincolnshire County Council under a contract that will see it provide a range of business process and contact centre services for the Council, delivering savings of more than £14m over five years. Continue reading Serco’s strategic partnership with Lincolnshire County Council goes live →