PRESS RELEASE: Genesys announced the introduction of the next generation of the Genesys Customer Experience Platform. The new platform capabilities enable organizations to fully orchestrate and monitor multimodal omnichannel journeys and interactions that are personalized for every customer. Omnichannel journey management from Genesys combines omnichannel context (inclusive of voice), multimodality, orchestration, and journey lifecycle management to transform both self and assisted service.
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