PRESS RELEASE: Genesys, the market leader in omnichannel customer experience and contact centre solutions, and Atom – the challenger aiming to be the UK’s first bank designed for digital – are partnering to provide Atom’s customer service solution. Continue reading Atom and Genesys to partner in new era of digital banking
Daily Archives: April 22, 2015
Screwfix secures its contact centre payments with Eckoh’s CallGuard
PRESS RELEASE: Eckoh announced that it has won a new three year contract with Kingfisher IT Services (KITS) to provide its card payment service, CallGuard, for its Screwfix contact centre. Continue reading Screwfix secures its contact centre payments with Eckoh’s CallGuard
Pegasystems Sales Automation Enhancements Optimize Sales Performance and Reduce Time from Lead to Revenue
PRESS RELEASE: Pegasystems announced significant enhancements to Pega Sales Automation that increase success at every stage of the sales lifecycle through intelligent guidance, predictive analytics, and the ability to adapt sales models to market and business changes. Unlike applications that provide sales management solutions only in the cloud, Pega Sales Automation is the only application that supports multiple business-to-business (B2B), business-to-consumer (B2C), and business-to-business-to-consumer (B2B2C) scenarios with intelligent guided selling in a unified application. Continue reading Pegasystems Sales Automation Enhancements Optimize Sales Performance and Reduce Time from Lead to Revenue
RAC drives efficiency and improved customer experience with NewVoiceMedia
PRESS RELEASE: British automotive services company RAC has revolutionised its customer experience and improved operational efficiencies with NewVoiceMedia’s cloud customer contact solution ContactWorld for Service. Since deployment, the company has increased customer satisfaction to 93 percent¹, boosted its Net Promoter Score (NPS) and reduced call abandonment rates to less than 3 percent. Continue reading RAC drives efficiency and improved customer experience with NewVoiceMedia
Noble Systems to Host 2015 Select Noble Users Group APAC Conference to Introduce New Contact Technologies and Strategies
PRESS RELEASE: Noble Systems Corporation will host its 2015 Select Noble Users Group (SNUG) APAC Conference in Queensland, Australia on 20-21 May. The theme of this year’s event is “Powering Your Business”, referencing how the company’s unified platform and technology solutions equip users with the ability to engage more customers, build stronger relationships, and make the most of every contact. Continue reading Noble Systems to Host 2015 Select Noble Users Group APAC Conference to Introduce New Contact Technologies and Strategies
MiaRec proudly introduces version 5.0 of MiaRec call recording and quality management software
PRESS RELEASE: MiaRec, a global provider of advanced contact center solutions and business call recording products, released a new version of MiaRec, award-winning call recording and quality monitoring solution for contact centers. MiaRec version 5.0 features a brand-new web-interface with dashboard, intuitive and advanced search capabilities and extensive reporting functionality. Continue reading MiaRec proudly introduces version 5.0 of MiaRec call recording and quality management software
Sabio team to cycle 443 miles in four days to support Teens Unite
PRESS RELEASE: A 19-strong Sabio team is currently training hard to complete a gruelling 443 mile Glasgow-to-London cycle ride in just four days in aid of Teens Unite – the charity dedicated to improving the lives of young people aged 13-24, with cancer and other life limiting illnesses. Continue reading Sabio team to cycle 443 miles in four days to support Teens Unite
Conectys to open new operational centre in Sibiu, Romania
PRESS RELEASE: Conectys, one of the global leaders in Business Process Outsourcing is excited to announce it is expanding its base in Romania by opening a second operational site in Sibiu. Continue reading Conectys to open new operational centre in Sibiu, Romania
BPeSA appoints new CEO
PRESS RELEASE: BPeSA, the BPO industry association for South Africa, has appointed Tebogo Molapisane as the new CEO following the re-launch of the national organisation. Tebogo has been involved in the contact centre industry for the past 16 years and is the current Director at Kezia Consulting Group, a Non-Executive Director on the BPeSA Western Cape Board and an Advisory Board member at BLDE Consulting PTY. Continue reading BPeSA appoints new CEO