Cloud computing in use or being piloted in vast majority of local public services despite ongoing concerns, shows Socitm survey

PRESS RELEASE: Cloud computing is already in use or is being piloted in 90% of local public service provider organisations responding in survey published by Socitm, the association for IT professionals. IT Trends Survey: Cloud computing services reports on the results of a ‘deep dive’ into the state of cloud computing procurement and adoption in the Socitm community carried out in November 2014. 103 organisations responded to the survey invitation, mostly local authorities but including other local public services and voluntary sector organisations.

The survey found that 90% of respondents have at least a ‘toe in the water’ when it comes to cloud services. 66% reporting they have some applications in the cloud and are investigating others and 21% that they are at the earlier stages of investigating or doing a pilot. 4% have considered and rejected cloud and 4% report they are already highly invested users of cloud services. Socitm cautions readers that these figures may reflect some self-selection by those choosing to complete the survey.

Factors cited by respondents as inhibiting take up include a significant underlying concern about the security of, and accountability for, the data and information held in/passing through cloud-based systems. 70% cited data protection regulations as having an inhibiting effect on take-up and nearly half said there are applications or IT services for which they would not use a cloud services provider.

These included anything involving person-related data, mission-critical/emergency services and control systems or systems that were highly integrated with other complex systems not in the cloud. Secure email and linkages to public sector networks were also specifically cited as excluded matters, as were ERP and other core corporate systems.

Procurement is less of an issue, with 60% saying there is no inhibition from the current procurement environment. However, of those who have procured, existing arrangements are being used with fewer using the G-cloud/Cloudstore (now Digital Marketplace) or signing up to pay-as-you-go agreements.

The report notes that in a separate Socitm round table held recently on G-Cloud procurement, members expressed fears over process and challenge: whilst ICT managers are reasonably comfortable with the frameworks, legal and procurement teams are wary, with disbelief persisting in some quarters that the process is legal.

Perceived benefits of cloud adoption vary according to the degree to which organisations have invested in it. The most important benefits claimed by the small numbers of the highly invested are greater scalability and business continuity/disaster recovery capabilities. These are complemented by greater computing flexibility and capacity and anticipated cost savings. Those less invested place value on anticipated cost savings and facilitation of modernised of business processes. Those just piloting cite a broader range of benefits. In short the more committed value a narrower range of benefits, but value those benefits relatively more highly, than those who are at an earlier stage of adoption.

Commenting on the survey findings, Socitm head of Research Andy Hopkirk said: ‘Service providers have work to do in convincing many Socitm members that their personal and corporate business risks are not increased by using cloud services to an extent that outweighs the benefits.’

Steve Shakespeare, Managing Director of Civica Services, who supported publication of the survey says: ‘There is an education piece needed on the different types of cloud options and what that means in terms of the benefits and acceptable risks. We understand the need to be cautious with data, and while public cloud providers may not always be the best place for this, a secure managed private cloud can work well. Authorities need to work in partnership with their cloud provider to look at how to deliver the right applications in the right environment for them.’

IT Trends is a Socitm Research service. Six key areas of technology opportunity were identified in the 2014 Socitm IT Trends Scoping Study to be followed up by ‘deep dive’ surveys and research activity.

The key areas are:

• Public service networks
• Cloud computing
• Information management and exploitation
• Shared ICT
• Mobile access for citizen engagement and employees
• Infrastructure and new/re-designed service delivery models

IT Trends survey: cloud computing services is available free of charge to Socitm members and Insight subscribers at: