NICE and Vidyo to Enhance Customer Experience with Live Video Engagement

PRESS RELEASE: NICE Systems and Vidyo, Inc. announced the integration of the NICE Engage Platform, a highly-scalable recording and analytics solution that supports real-time engagement, with the VidyoWorksTM platform, a video collaboration solution designed to ensure consistent HD quality from consumer devices.

By implementing the integrated solutions, organizations are able to add a video channel to their customer engagement environment while still enjoying the full benefit of NICE’s advanced recording capabilities. This enables them to enhance regulatory compliance and significantly improve the quality of service provided to their customers. This type of solution is well-suited to financial institutions as well as industries like healthcare, retail, e-commerce, and insurance.

Miki Migdal, President of the NICE Enterprise Product Group “Organizations worldwide are seeking ways to enhance customer care in order to boost satisfaction and loyalty. In today’s service environment, this means that organizations must be prepared to connect with their customers over all communication channels, including video. NICE is committed to meeting our customers’ needs by partnering with leading software platform providers, like Vidyo, to deliver the most innovative, multi-channel recording solutions on the market.”

Eran Westman, Chief Executive Officer at Vidyo “NICE is a leading provider of recording and analytics solutions in the financial services market, and this integration presents a great opportunity for Vidyo to introduce our video communications platform to NICE’s existing customers. The collaboration between Vidyo and NICE will provide financial organizations with the technology they need to seamlessly add video to their customer engagement strategy.”

Using the combined NICE-Vidyo offerings, organizations can:
• Promptly deploy the new capability either on premise or in a SaaS model
• Leverage their existing audio recording infrastructure when implementing the video channel
• Integrate video recording into the company’s existing workflows and business procedures
• Enjoy scalable, affordable, high quality video communications over any wired or wireless network