HGS Awarded Employer of the Year for Industry Leading People Engagement

PRESS RELEASE: Hinduja Global Solutions Limited (HGS), have been chosen as UK Employer of the Year by SMART Training and Recruitment, one of UK’s leading training providers for Apprenticeship and Workplace Learning programs. HGS won the title for its continued focus on employee development, delivering outstanding performance in the following areas:

Contact Centre CLUB

  • Strategic vision for continued growth of the business
  • Achievement of continuous professional development of the workforce
  • Contribution towards Equality and Diversity within the workforce
  • Achievement of learning outcomes with the Apprenticeship program – surpassing the national average outcome by 25%

The recognition comes in the wake of the hugely successful Apprenticeship program implemented for HGS staff at its Preston centre in Lancashire, UK. The program now being rolled across all of HGS’s UK offices, allow contact centre staff to work towards a NVQ Level 2 Certificate in Contact Centre Operations. The 12-month program combines interactive classroom learning with online modules and imparts critical training in soft skills, functional skills in Math and English as well as awareness of Employment Rights and Responsibilities.

A significant development has been integrating the Apprenticeship scheme with HGS’s training and employee development strategy – offering all new recruits the opportunity to pursue this scheme. Commented Les Blacker, Operations Director for HGS Europe, “We are delighted and humbled to have been chosen as UK Employer of the Year. Our Apprenticeship Program has been at the heart of our ‘talent attraction’ strategy, which places firm emphasis on recruiting people for ‘careers and not just jobs”. Since its inception 2 years ago, over 115 HGS employees have undertaken a range of qualifications and achieved certifications under this program. “And they will continue to reap the benefits of this certification throughout their career in customer service,” concluded Les.

Jan Hopkinson, Managing Director at SMART Training and Recruitment remarked, “We at Smart Training take great pride in our professional relationship with our employers. Successful apprenticeship learning and development provision has to be carefully planned, led, managed and delivered in line with business requirements, to meet learner aspirations. We are honoured and proud to be a training partner with HGS who highly value their staff. We will continue working with HGS to help drive their people development plans to secure a lifelong motivated workforce.”

HGS recently instituted a new set of Level 2 Qualifications targeted at Contact Centre Team Leaders. Additionally, graduates of the Apprentice program can now work towards advanced Level 3 Qualifications, further broadening their career prospects in the customer service industry.

Partha DeSarkar, chief executive officer, HGS, remarked on the significance of a people-centric culture that is driving growth for HGS across its key global markets. “Our global commitment to diversity, career development and fostering a fun work environment are core building blocks of our capability to optimize the customer experience and help our clients to become more competitive. This recognition as Employer of the Year is validation that we are on the right track.”