PRESS RELEASE: 8×8, Inc., a leading provider of cloud-based unified communications and contact center solutions, today announced the company has signed a definitive agreement to acquire privately-held DXI Ltd., a UK-based leader and innovator in cloud-based outbound and blended contact center solutions, for £16.5 million in cash and stock with a portion of the purchase price being paid out over four years. The transaction is expected to close before the end of the month. 8×8 plans to bring DXI services and solutions to the U.S. market by the end of 2015.
DXI is an innovative solution provider in the contact center market. EasyContactNow, DXI’s product, enables customers to easily try, buy, deploy, and adapt services without the complexity and constraints experienced with traditional systems. DXI’s management team has 80 years of combined expertise in communication technology, which has helped the company build a solid business with demonstrated market traction— securing major global and regional customers, ranging from SMEs to global enterprises.
“The acquisition of DXI enables 8×8 to continue to boost its European expansion efforts and further position the company as a leader in cloud contact center solutions as we continue to penetrate the mid-market and enterprise,” said Vik Verma, Chief Executive Officer of 8×8. “With DXI’s strong UK contact center market presence and outstanding technical team, 8×8 can broaden its European footprint, offer a frictionless, online sales approach for agile contact centers and line-of-business buyers, and add a stellar team passionate about bringing next-generation contact center innovations to market.”
“8×8 continues to increase its focus on the contact center market, and DXI’s offerings are highly complementary to our existing Virtual Contact Center solutions,” Verma continued. “The DXI integration accelerates our ability to bring strong outbound capabilities and uniquely personalized, high-touch customer engagement capabilities to key lines of business and workgroups within larger organizations. Most importantly, we embrace a shared vision that easy-to-use, highly responsive customer engagement capabilities are critical for all employees throughout the organization.”
“We are pleased to be part of the 8×8 team during such an exciting time for the company, with its outstanding U.S. reputation, strong momentum in the mid-market and formidable, growing international presence,” said Luca Pepere, DXI CEO. “Over the last couple years, we have seen an inflection point for cloud communications, and the contact center continues to evolve from a stand-alone cost center to a critical organization-wide business asset. This market shift will propel the next phase of our business, and together, we will drive a new level of disruption in business communications.”