CirTech Upgrades its Contact Center Technology with Unified Solution from Noble Systems

PRESS RELEASE: Noble Systems Corporation, a global leader in unified contact center technology, reports that CirTech Inc., a nationwide circulation contact campaign authority, recently upgraded its contact center technology to the Noble® Enterprise platform, including Noble’s patented TCPA Compliance technologies.

“Noble’s solution provides the functionality we need to effectively manage our communications campaigns, with accurate inbound routing, fast and efficient outbound dialing, high-quality call recording, and real-time reporting tools,” said Robert Landis, CEO at CirTech. “Regulatory adherence is an essential aspect of client communications, and we expect that the addition of Noble’s compliance management technologies to our system will enhance this component of our operations.”

The Noble Enterprise system supports Cirtech’s agents and managers with a flexible agent interface and mobile management applications, in addition to blended contact management, call recording, IVR, and advanced reporting features. Noble’s TCPA Compliance technologies will allow CirTech to dynamically screen every contact for a number of regulatory requirements, including the identification and removal of wireless numbers from the dialing queue, helping the company achieve compliant calling procedures while preserving high productivity as it conducts subscription sales, payment collections, and subscriber retention campaigns.

“CirTech is a fantastic example of an organization with a continuous desire to refine its contact operations,” said Chris Hodges, Senior Vice President of Sales and Marketing at Noble Systems. “Combined with our unified communications platform, Noble’s award-winning TCPA Compliance solution is the next step in CirTech’s pursuit of the best possible approach to client communications, delivering functionality that enables true procedural balance between compliance and productivity.”