PRESS RELEASE: CGI is thrilled to have won the Best Shared Services Team award at this year’s National Outsourcing Association Professional Awards. CGI’s Global Infrastructure Shared Service Team, based in Bridgend, Wales, consists of the service desk, IT infrastructure library (ITIL) functions and technical support services, employs over 800 people and supports more than 180 clients ranging from public sector organisations to leading UK multinational companies.
Out of a shortlist of six leading shared services providers, the National Outsourcing Association (NOA) selected CGI for its vision and strategy, best practice and governance, innovation and benefits to clients. CGI consistently achieves over 94% customer satisfaction scores and over 90% first time fixes.
“This is a great accolade to have been recognised as the best Shared Services Team by the National Outsourcing Association,” commented Tim Gregory, President CGI UK. “This was a highly competitive category and we are extremely proud to have been recognised by our peers in the NOA as the leaders in delivering excellent technical support and shared services to our clients.”
This NOA Professional Award follows CGI’s recent 5 star certification by the Service Desk Institute for the third consecutive year.