MidAmerican Energy Company Selects Aspect Unified IP and Aspect CXP Hosted to Transform Customer Interaction

PRESS RELEASE: Aspect Software announced that its customer, MidAmerican Energy Company, an energy provider serving the Midwest, selected to migrate its ACD to Aspect® Unified IP® and implement Aspect® Customer Experience Platform (CXP) Hosted to transform their customer interactions to address the needs of their client base and continue their legacy as customer service leaders.

Aspect Unified IP is a complete, software-based, unified platform that helps enterprise contact centers deliver remarkable customer experiences across every conversation and every channel – through a single software platform.

Aspect CXP is the only complete application lifecycle management suite for IVR and omni-channel Unified Self-Service™.