PRESS RELEASE: Presence Technology, a multi-channel provider of Contact Center solutions, today announced it has been included by Gartner, Inc. in the Contact Center Infrastructure Magic Quadrant.
Gartner’s May 18th, 2015 report mentions 16 Contact Center Infrastructure technologies, some of which include: Computer-telephony integration (CTI)/Web services interfaces, Live and prerecorded video, web chat, multimedia contact routing and prioritization engines with real-time and historical reporting Outbound dialing/proactive contact, Virtual routing applications for multisite and work-at-home scenarios, Collaborative browsing, and Social media, etc. .
“We believe being in the Contact Center Infrastructure, Worldwide Magic Quadrant by Gartner is a confirmation of Presence’s strategy to help customers provide a best in class customer experience to improve business performance with an Omni channel solution” said Araceli Aranda, CEO of Presence Technology. “We innovate every year launching new products to the market like Video Interactions or WebRTC as an alternative for Contact Centers and we will continue our research to enhance our clients operation” said Aranda.