PRESS RELEASE: CodeBaby and Eventus Solutions Group announced a partnership in which the two companies are delivering joint solutions to address customer engagement challenges for brands through a self-service model. By combining CodeBaby’s Intelligent Virtual Assistant (IVA) technology with Eventus’ contact center consulting and managed services, clients will now have a comprehensive solution that optimizes customer engagement and increases online conversions on average a stunning 1000 percent more often.
Many companies are going beyond traditional telephone-based customer service to a more contemporary self-service model to realize benefits for consumers and businesses alike. In fact, studies show people embrace the self-service model with 75 percent of respondents saying that the model is more convenient and 67 percent saying they prefer online decision support and self-service to speaking with a customer representative.
“By partnering with Eventus we are delivering the right mix of comprehensive self-service,” said Dennis McGuire, CEO, CodeBaby. “Combining virtual assistants and optimized digital engagement creates rich online experiences and decision support so companies can educate, navigate, guide and ultimately convert new business.”
With a positive reputation for optimizing the way businesses engage with their customers and as partners with Oracle and Salesforce.com, Eventus differentiates brands by developing lasting, profitable customer relationships through tailored and unified web, social, and contact center experiences. The CodeBaby Intelligent Virtual Assistants (IVA) improves customer engagement by answering questions, guiding users to the right information, confirming accuracy on forms and applications, and ensuring the user is never more than one click away from getting human help when needed.
“Self-service capabilities improve customer satisfaction while reducing costs,” said Milos Djokovic, Managing Director, Eventus Solutions Group. “The partnership with CodeBaby adds a new element of self-service into our engagements with their Intelligent Virtual Assistant technology. This partnership enables us to deliver exceptional online self-service experiences so that our clients can add customers, grow revenue and build loyalty.”