PRESS RELEASE: Avaya and BT Wholesale launched Avaya Cloud Solutions, the UK’s first cloud-based utility communication service. The new cloud-based services, available through BT Wholesale channel partners, enables organisations to access Avaya Customer and Team Engagement Solutions delivered over BT Wholesale’s high speed, high-quality Ethernet network via a pay-as-you-go model. Avaya Cloud Solutions are based on the company’s market-leading Avaya Aura® Contact Centre and Unified Communications capabilities.
Avaya Cloud Solutions makes it possible for businesses to purchase the capacity and services as they require without large upfront capital costs and the usual purchase commitments, and to make significant savings on the costs of their calls and inbound services. The pay-as-you-go business model helps businesses respond quickly and flexibly to accommodate changing business demands, improve the customer experience, expense management and profitability.
Organisations will only be charged based on their usage, allowing them to more effectively align costs to revenue. For example, businesses can scale the technology down to 50 contact centre seats or 250 UC seats or up to over 10,000 as their needs require. .
Avaya Cloud Solutions will support a range of hybrid customer scenarios, supported by comprehensive managed services, to help existing Avaya customers transition from on-premise deployments to new cloud-based services.
The service will also provide companies with the kind of bespoke and adaptable communications applications, and service level guarantees which have previously only been available at an enterprise level and at significant cost.
Channel partners that offer Avaya Cloud Solutions will benefit from the combined reach and market share of both companies, exploiting economies of scale, streamlined provisioning and configuration tools, and faster speeds to market. They also will be able to build innovative commercial proposals for their customers, differentiating on both price and service.
James Hennah, director, channel and carrier sales, BT Wholesale, said: “Today’s launch enables our channel partners to address mid-market and enterprise customers with a service that harnesses the combined strengths of BT Wholesale and Avaya without hefty capital investments. It means they can offer their customers a high-quality, distinct and future-proof service which harnesses BT Wholesale’s market leading Ethernet network.”
Joe Manuele, vice president of Global Cloud Services, Avaya said: “Avaya Cloud Solutions, delivered by BT Wholesale, gives UK businesses a new path to greater business agility and support that will help them drive more successful business outcomes. Organisations now will have the ability to access Avaya’s industry-leading Customer and Team Engagement Solutions as a service through BT’s network, one of the world’s most reliable and secure Ethernet networks.”