PRESS RELEASE: Southend-based outsourced contact centre Ventrica is celebrating after winning ‘Silver’ at the prestigious European Contact Centre & Customer Service Awards held on Wednesday night at London’s historic Old Billingsgate venue. The fast-growing contact centre business was recognised in the ‘Best Outsourcing Partnership’ category for providing customer service on behalf of 24/7 estate agent, Purplebricks.com
Managing Director and founder of Ventrica, Dino Forte said, “We are truly delighted to be runners-up amongst such a highly respected line-up of our industry peers. This is a fabulous accolade for both Ventrica and Purplebricks, from what is regarded as the leading awards programme that celebrates the cream of contact centre talent across the whole of Europe. I’d like to thank all of our hugely passionate and dedicated team who live and breathe the Purplebricks brand and for their amazing efforts over the last 12 months. We are now looking forward to entering the awards for 2016.”
Ventrica provides around the clock customer services for Purplebricks including voice, webchat, email and social media channels. The world’s first 24/7 estate agent that combines the human face of the estate agency model with a unique, interactive digital approach boasts an impressive Net Promoter score (NPS) of 81 and a Trustpilot rating of ‘Excellent’ at 9.5.
Earlier this year, Ventrica opened its new ‘designer’ contact centre wing, that effectively doubled its office capacity to 250 seats. Since the business was founded five years ago during the height of the recession, it has created 200 jobs and has plans to extend its workforce to 300 in the next 18 months.