PRESS RELEASE: VoltDelta, a NewNet Company, announced that Ben Miller will lead VoltDelta’s direct and partner sales efforts throughout North America. Ben will be responsible for driving market expansion via partner and direct sales efforts for VoltDelta’s Cloud Contact Center solutions. Ben Miller brings more than 15 years of contact center and communications sales leadership to VoltDelta, with a background in building and managing direct and channel sales teams at organizations including inContact, Interactive Intelligence, and Sensory.
He has been recognized by CRN Magazine as a Channel Chief for 2014 and 2015. CRN also named Ben as one of the top 50 most influential and powerful leaders in the IT channel for 2015.
“Ben Miller’s extensive experience with cloud contact center solutions will benefit our customers and partners,” said Yusuf Bulan, General Manager of VoltDelta. “His proven ability to successfully partner with leading CRM providers, Independent Software Vendors, and System Integrators will enable us to reach a broad range of organizations seeking cloud-based customer care solutions.”
VoltDelta OnDemand provides a cloud customer experience platform that enables intelligent call and message routing to distributed contact centers or home agents with voice self-service and call plus agent screen recording. Exceptional scalability and reliability within a PCI certified platform delivers confidence for contact centers of all sizes. Multichannel support powers blended agents with contact intelligence to help them respond to customers more efficiently. The channels supported, including voice, email, chat, text and social media are all managed by a centralized portal.
“VoltDelta’s impressive integration with popular CRM systems, multichannel support enabling a universal queue, and infrastructure with proven security and reliability combine to create a remarkably innovative customer care infrastructure, said Ben Miller. “I am looking forward to working with our sales team and partners as we accelerate our market presence for cloud contact center solutions.”