Westminster Kingsway College selects Sunrise Service Desk Management Software to support staff and students

PRESS RELEASE: Sunrise Software has announced that Westminster Kingsway College has selected Sunrise IT Service Management (ITSM) to support staff and students using desktops, laptops, tablets and printers on its network. The College is one of the largest further education colleges in central London with over 15,000 students across four main sites plus a number of community outreach centres in Camden and Westminster. Continue reading Westminster Kingsway College selects Sunrise Service Desk Management Software to support staff and students

TEOCO releases Helix, taking its unified service assurance suite to new levels for traditional and virtualized networks

PRESS RELEASE: TEOCO, the leading provider of assurance, analytics and optimization solutions to communications service providers (CSPs), has today launched Helix, its comprehensive unified service assurance suite. Helix brings together TEOCO’s market leading performance, fault, service and customer experience management capabilities and delivers further real time analytics and machine learning enhancements. Continue reading TEOCO releases Helix, taking its unified service assurance suite to new levels for traditional and virtualized networks

Mitel acquires TigerTMS

PRESS RELEASE: Mitel® announced that it has acquired TigerTMS, a global provider of software, cloud and applications based solutions for the hospitality industry. In a move that further cements Mitel’s position as a market leader in hospitality solutions, the combination brings together two renowned market leaders to create a new and disruptive global force in the hospitality industry with a comprehensive leading edge portfolio. Continue reading Mitel acquires TigerTMS

Avaya Acquires Esna to Accelerate Communications-Enabled Applications for Effortless Engagement

PRESS RELEASE: Avaya announced it has completed the acquisition of Esna Technologies Inc. (Esna), a provider of real-time collaboration and communications software, to accelerate the adoption of communications-enabled applications for both enterprises and midmarket companies. Through the acquisition, Avaya will enable end-users to easily access multi-vendor communications capabilities – voice, video, IM/presence, conferencing and messaging – from within cloud-based business applications using their device of choice. Continue reading Avaya Acquires Esna to Accelerate Communications-Enabled Applications for Effortless Engagement

TeleWare launches new Intelligent Communications offering to customers

PRESS RELEASE: TeleWare has launched its ‘Intelligent Communications’ solution. This new offering integrates the company’s existing Intelligent Connect and Intelligent Office products, and enhances them with extended functionality. The result is improved employee engagement, businesses agility, process efficiency and customer satisfaction. Continue reading TeleWare launches new Intelligent Communications offering to customers

Breakthrough connector integrates voice and video calls into any web app

PRESS RELEASE: VoIPstudio, the specialist in high quality business VoIP communications, today announced the launch of its new Computer Telephony Integration (CTI) Connector. The CTI connector delivers easy, fast integration between VoIP Cloud PBX services and virtually any web or cloud applications. It draws on technology developed for powerful business solutions – such as integrating VoIP and CRM systems. Continue reading Breakthrough connector integrates voice and video calls into any web app

Teliqo unlocks productivity savings with seamless hosted telephony connectivity for Salesforce CRM

PRESS RELEASE: Direct hosted telephony vendor Teliqo has announced that its open source telephony platform now integrates directly with Salesforce, the world’s leading cloud CRM solution. Combining Teliqo Direct and Salesforce helps place telephony right at the heart of a company’s Salesforce-enabled sales, marketing and support operations for higher productivity. Continue reading Teliqo unlocks productivity savings with seamless hosted telephony connectivity for Salesforce CRM

Presence Technology Positioned in the 2015 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide

PRESS RELEASE: Presence Technology, a multi-channel provider of Contact Center solutions, today announced it has been included by Gartner, Inc. in the Contact Center Infrastructure Magic Quadrant. Continue reading Presence Technology Positioned in the 2015 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide