PRESS RELEASE: Noble Systems, a global leader in unified contact centre technology, reports that education financial services specialist Williams & Fudge recently chose the Noble® Enterprise solution to refine its student loan management and receivables recovery processes for colleges and universities. Continue reading Williams & Fudge Chooses Noble® Enterprise Platform
Monthly Archives: July 2015
Red Box Recorders continues expansion with two key senior appointments
PRESS RELEASE: Following a further six months of highly profitable growth, leading voice and data recording specialist Red Box Recorders has strengthened its senior management team with two new appointments. John Fenech has been appointed Global Operations Director, whilst Simon Foster joins as Head of Sales UK. Continue reading Red Box Recorders continues expansion with two key senior appointments
Mattersight Announces Release of New ROI Calculator
PRESS RELEASE: Companies looking to improve their call centre metrics now have an easy, no-cost way to see the impact of Mattersight Corporation’s award-winning call routing solution, thanks to the ROI calculator recently launched on the analytics provider’s new website. Continue reading Mattersight Announces Release of New ROI Calculator
Telstra and Genesys: personalising customer relationships
PRESS RELEASE: Telstra announced a new strategic relationship with Genesys to bring to market its new cloud-based contact centre solution – Telstra Cloud Contact Centre – Genesys. Available in September to Telstra’s business, government and enterprise customers, it will provide access to the very latest contact centre technologies needed in this new age of digital communications. Continue reading Telstra and Genesys: personalising customer relationships
Pegasystems Named a Leader in Real-Time Interaction Management By Top Analyst Firm
PRESS RELEASE: Pegasystems announced that Forrester Research has named Pegasystems a leader in the new The Forrester Wave™ report evaluating Real-Time Interaction Management (RTIM) solutions. Forrester ranks Pegasystems with the highest score in the ‘current offering’ category and as one of only two vendors positioned as a leader. Continue reading Pegasystems Named a Leader in Real-Time Interaction Management By Top Analyst Firm
Vocalcom Cloud Contact Center Software receives INTERNET TELEPHONY TMC Labs Innovation Award
PRESS RELEASE: Vocalcom, a leading global provider of contact centre software and sales acceleration technology for enterprises, contact centres, BPOs, and collection agencies worldwide, announced that TMC, a global, integrated media company, has named Vocalcom cloud contact centre software as a 2015 INTERNET TELEPHONY TMC Labs Innovation Award winner. Continue reading Vocalcom Cloud Contact Center Software receives INTERNET TELEPHONY TMC Labs Innovation Award
LiveOps Announces New Cedar Park, Texas Corporate Headquarters
PRESS RELEASE: LiveOps announced that it will open a new corporate headquarters in Cedar Park, Texas. The new location will replace the company’s current Redwood City, Calif. facility where its platform business is based. The company will also open a satellite office for engineering and operations staff in Silicon Valley. Relocation will be complete by September 1, 2015. Continue reading LiveOps Announces New Cedar Park, Texas Corporate Headquarters
Globo Recognized by Gartner as Challenger
PRESS RELEASE: Globo Plc, the international provider of Enterprise Mobility Management (EMM), mobile solutions and software as a service (SaaS), has been positioned in the “Challenger” quadrant in Gartner’s 2015 Magic Quadrant report for Mobile Application Development Platform (“MADP”) providers. Continue reading Globo Recognized by Gartner as Challenger
Leading Solar Energy Provider Chooses Five9 To Deliver Better Insight into Contact Center Reporting and Analytics
PRESS RELEASE: Five9 announced that one of the largest global commercial and residential solar power companies has selected Five9 to power its contact center. Five9 solutions will be supporting more than 400 agents in the company’s contact center. Continue reading Leading Solar Energy Provider Chooses Five9 To Deliver Better Insight into Contact Center Reporting and Analytics
Contact Centre industry responds to fall in Customer Satisfaction
PRESS RELEASE: As satisfaction with Customer Service across the UK continues to fall, industry experts from the Contact Centre sector are coming together to understand the changes in the industry and the skills required for the contact centre of the future. Continue reading Contact Centre industry responds to fall in Customer Satisfaction