Williams & Fudge Chooses Noble® Enterprise Platform

PRESS RELEASE: Noble Systems, a global leader in unified contact centre technology, reports that education financial services specialist Williams & Fudge recently chose the Noble® Enterprise solution to refine its student loan management and receivables recovery processes for colleges and universities. Continue reading Williams & Fudge Chooses Noble® Enterprise Platform

Red Box Recorders continues expansion with two key senior appointments

PRESS RELEASE: Following a further six months of highly profitable growth, leading voice and data recording specialist Red Box Recorders has strengthened its senior management team with two new appointments. John Fenech has been appointed Global Operations Director, whilst Simon Foster joins as Head of Sales UK. Continue reading Red Box Recorders continues expansion with two key senior appointments

Telstra and Genesys: personalising customer relationships

PRESS RELEASE: Telstra announced a new strategic relationship with Genesys to bring to market its new cloud-based contact centre solution – Telstra Cloud Contact Centre – Genesys. Available in September to Telstra’s business, government and enterprise customers, it will provide access to the very latest contact centre technologies needed in this new age of digital communications. Continue reading Telstra and Genesys: personalising customer relationships

Pegasystems Named a Leader in Real-Time Interaction Management By Top Analyst Firm

PRESS RELEASE: Pegasystems announced that Forrester Research has named Pegasystems a leader in the new The Forrester Wave™ report evaluating Real-Time Interaction Management (RTIM) solutions. Forrester ranks Pegasystems with the highest score in the ‘current offering’ category and as one of only two vendors positioned as a leader. Continue reading Pegasystems Named a Leader in Real-Time Interaction Management By Top Analyst Firm

Vocalcom Cloud Contact Center Software receives INTERNET TELEPHONY TMC Labs Innovation Award

PRESS RELEASE: Vocalcom, a leading global provider of contact centre software and sales acceleration technology for enterprises, contact centres, BPOs, and collection agencies worldwide, announced that TMC, a global, integrated media company, has named Vocalcom cloud contact centre software as a 2015 INTERNET TELEPHONY TMC Labs Innovation Award winner. Continue reading Vocalcom Cloud Contact Center Software receives INTERNET TELEPHONY TMC Labs Innovation Award

LiveOps Announces New Cedar Park, Texas Corporate Headquarters

PRESS RELEASE: LiveOps announced that it will open a new corporate headquarters in Cedar Park, Texas. The new location will replace the company’s current Redwood City, Calif. facility where its platform business is based. The company will also open a satellite office for engineering and operations staff in Silicon Valley. Relocation will be complete by September 1, 2015. Continue reading LiveOps Announces New Cedar Park, Texas Corporate Headquarters

Leading Solar Energy Provider Chooses Five9 To Deliver Better Insight into Contact Center Reporting and Analytics

PRESS RELEASE: Five9 announced that one of the largest global commercial and residential solar power companies has selected Five9 to power its contact center. Five9 solutions will be supporting more than 400 agents in the company’s contact center. Continue reading Leading Solar Energy Provider Chooses Five9 To Deliver Better Insight into Contact Center Reporting and Analytics

Twilio Closes $130 Million Series E Round – Financing Led by Fidelity and T. Rowe Price, Adds Strategic Investors Amazon.com and Salesforce Ventures

PRESS RELEASE: Twilio, the developer platform for communications, today announced that it has closed a $130 million Series E round. Fidelity and T. Rowe Price led the round, together with new investors Altimeter Capital Management and Arrowpoint Partners, as well as strategic investors Amazon.com and Salesforce Ventures. Twilio will use the additional capital to accelerate its product roadmap, such as the recently announced Real-time Communications Suite, which includes Video and IP Messaging products. Continue reading Twilio Closes $130 Million Series E Round – Financing Led by Fidelity and T. Rowe Price, Adds Strategic Investors Amazon.com and Salesforce Ventures

ShoreTel Launches Cloud UC And Contact Center Offering For UK, Available Through Leading Channel Partners

PRESS RELEASE: ShoreTel® has announced the availability of a cloud UC and Contact Center offering in the UK, ShoreTel Cloud for Partners. Based on ShoreTel’s award-winning platform and user experience capabilities, the new solution is offered through ShoreTel’s UK channel partners. This supports the ShoreTel strategy of providing the greatest choice and flexibility for customers looking to implement unified communications solutions. Continue reading ShoreTel Launches Cloud UC And Contact Center Offering For UK, Available Through Leading Channel Partners

Case Study: EasyRoommate and Vivastreet strengthen global customer experience through the cloud

Case Study: The world’s leading flat sharing website, EasyRoommate and free classified ads site, Vivastreet, attract over 15 million global web visits every month. Part of Web DMUK Limited and with a huge international presence, EasyRoommate and Vivastreet needed a system in place that would allow them to quickly and efficiently interact with their customer base. Continue reading Case Study: EasyRoommate and Vivastreet strengthen global customer experience through the cloud

GlobalPhone Corporation Selects BroadSoft for Cloud Unified Communications Business Offering

BroadSoft announced that GlobalPhone Corporation (Gphone) will upgrade its hosted PBX and Unified Communications (UC) offering by migrating to BroadCloud®, a fully-managed hosted service that enables Gphone to speed time-to-market for delivering comprehensive UC services to their business customers, minimizing up-front investment and accelerating time to new service revenue. Continue reading GlobalPhone Corporation Selects BroadSoft for Cloud Unified Communications Business Offering