PRESS RELEASE: Secure payment solutions and multi-channel customer service provider Eckoh, has won a new three year contract to supply additional payment security for Hillarys, the UK’s leading supplier of made-to-measure windows dressings. Continue reading Hillarys Adds Eckoh’s CallGuard to Enhance Phone Payment Security
Daily Archives: July 1, 2015
Avtex Wins Interactive Intelligence Chairmans Award
PRESS RELEASE: Avtex has been honored with the annual Interactive Intelligence Chairman’s Award. The award is given to the Interactive Intelligence reseller that has shown superior success in the areas of revenue generation, marketing, technical knowledge, and support and services. Continue reading Avtex Wins Interactive Intelligence Chairmans Award
Verint Presents Customer Engagement Leadership Awards at Engage 2015 Conference
PRESS RELEASE: Verint® Systems announced the winners of its Engage Global Customer Awards program. This year’s recipients were recognized at the Engage™ 2015 global customer conference in Las Vegas for outstanding accomplishments using Verint solutions in three categories: enriching interactions, improving processes and optimizing the workforce. Organizations vied for the title of “winner” and “highly commendable” in each category. Continue reading Verint Presents Customer Engagement Leadership Awards at Engage 2015 Conference
InMoment Raises the Bar with New Strategic Client Acquisition and Success Hires
PRESS RELEASE: InMoment™, a cloud-based customer experience optimization platform, welcomes two new members to its executive management team, supporting the company’s aggressive growth and service objectives. Continue reading InMoment Raises the Bar with New Strategic Client Acquisition and Success Hires
Call charge changes do not need to be a headache for call centres, says Aspect
BLOG: As of today, Ofcom will be making landline and mobile charges clear for 084, 087, 09 and 118 calls, with freephone numbers also becoming free from mobiles. Despite the obvious benefits for customers, businesses need to embrace the potential rise in customer interaction and make sure they are offering the best service possible, a customer engagement expert has said. Continue reading Call charge changes do not need to be a headache for call centres, says Aspect
Interactive Intelligence Announces General Availability of Customer Engagement, Unified Communications and Collaboration Services
PRESS RELEASE: Interactive Intelligence Group Inc., a global provider of customer engagement, unified communications and collaboration software and cloud services, has announced general availability of its latest customer engagement, unified communications and collaboration cloud services. Continue reading Interactive Intelligence Announces General Availability of Customer Engagement, Unified Communications and Collaboration Services
Mitel appoints Jane Brett to accelerate Contact Centre sector sales in EMEA as new portfolio improves the customer experience
PRESS RELEASE: Mitel® announced the appointment of Jane Brett to Head of Contact Centre sales in EMEA recognising the need for dedicated focus on one of company’s strategic growth businesses. Jane Brett joins Mitel with over 18 years’ experience in contact centres working with Fortune 500 / FTSE 250 companies around the globe. The appointment follows a retooling of Mitel’s contact centre portfolio designed to meet growing demand for mobile, cloud and multimedia capabilities. Continue reading Mitel appoints Jane Brett to accelerate Contact Centre sector sales in EMEA as new portfolio improves the customer experience
TCN Announces Strategic Partnership with MPG Management Associates, Corp.
PRESS RELEASE: TCN announced its strategic partnership with MPG Management Associates, Corp. (MPG), a carrier neutral master agency that serves more than 500 agents worldwide. Under this agreement, MPG will market TCN’s cloud-based contact center suite, Platform 3.0, through its extensive agent network of VARs, MSPs, systems integrators, telecom resellers and hardware vendors. Continue reading TCN Announces Strategic Partnership with MPG Management Associates, Corp.
Coveo Named Finalist in 2015 “Stevie” American Business Awards For Its Cloud Intelligent Search as a Service
PRESS RELEASE: Coveo announced that it was named a finalist in the annual Stevie American Business Awards in the category of New Product or Service of the Year – Content – Search Technology Solution. Coveo was selected as a finalist from a field of more than 3,300 nominations from organizations of all sizes and industries. Continue reading Coveo Named Finalist in 2015 “Stevie” American Business Awards For Its Cloud Intelligent Search as a Service
Sabio wins 2015 ‘Best Supporting Customer’ award at FinancialForce Community Day
PRESS RELEASE: Sabio, the leading contact centre technology specialist, has received FinancialForce.com’s 2015 ‘Best Supporting Customer’ award at the cloud ERP provider’s recent Community Day held at BAFTA in London. Continue reading Sabio wins 2015 ‘Best Supporting Customer’ award at FinancialForce Community Day