InMoment Raises the Bar with New Strategic Client Acquisition and Success Hires

PRESS RELEASE: InMoment™, a cloud-based customer experience optimization platform, welcomes two new members to its executive management team, supporting the company’s aggressive growth and service objectives.

Shane Eliason joins InMoment as executive vice president of sales. Shane brings nearly three decades of experience driving successful client acquisition efforts and business results at enterprise technology companies. His expertise includes building highly effective sales teams, forging high-level partnerships, and consistently exceeding revenue goals. Shane served as vice president at Simon & Schuster’s Invest Learning software division, where he grew revenues by more than 100 percent, and improved sales representative production by more than 250 percent. Shane also worked at Altiris, a business unit of the $6.7 billion technology security and storage provider Symantec, where he rose to the position of vice president of sales. During his seven-year tenure, he led sales initiatives for all of North and South America, and played a major role in the company’s rapid growth.

Todd Williams will serve as InMoment’s executive vice president of client services. Todd began his career in sales, quickly moving into leadership positions. Eventually was tapped to lead a large enterprise sales team in North America for IBM, with annual quotas of more than $300 million. Todd translated this experience to the SaaS environment at Omniture, an online marketing and web analytics company that was acquired by Adobe. There, he was responsible for Adobe Systems Enterprise Accounts in the Eastern U.S. and Latin America, where he achieved 96 percent retention and 15 percent growth. Prior to joining InMoment, Todd served as vice president, worldwide customer success at InContact, a provider of on-demand contact routing and agent management applications for the contact center industry. He also directed retention efforts of $84 million in renewable revenue, and grew the team by nearly 600 percent.

“Both Todd and Shane have had extremely successful careers and are some of the top professionals serving in their respective roles,” said Lonnie Mayne, president at InMoment. “While we were attracted to their strong records of success, we were especially impressed by their intense passion for adding value to our business and culture, while at the same time building strong relationships with our clients. That combination of skill and heart is exactly what we need to achieve the dominant leadership position in the customer experience space.”

In 2014, InMoment achieved 49 percent year-over-year revenue growth, saw an increase of 250 percent in revenues earned outside North America versus the previous year, and captured multiple awards recognizing the company’s growth and leadership. That upward trajectory continues in 2015, with InMoment garnering multiple positive analyst report mentions, significant new feature announcements, and a growing team of some of the most sought-after professionals in the enterprise technology and customer experience industries.