PRESS RELEASE: Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences announced that it has won the “Best Mobile Customer Technology Project Award” from Platinum Contact Center Awards, the leading contact centre industry awards in Spain, now on its 6th edition, organized by ContactCenter magazine.
The award distinguishes the Altitude Door to Door Solution for Banco Santander, the third largest private bank in Brazil. The solution is a mobile application to support field debt recovery agent activity, fully integrated with the contact center.
The award jury highlighted the Altitude solution’s key advantages: simplified field team management and more effective support of debt recovery field work, together with real time connections with company information systems and contact center supervisors. The result was, for Banco Santander, increased productivity, more customer visits (70% monthly increase), and reduced costs together with a 100% increase in revenues recovered.
Mobile technology enables 100% increase in revenues recovered
Field debt recovery activity has been on the rise as consumer credit expands across Latin America. Customer visits supported by effective technology improve customer experience and deliver good results within a comprehensive multichannel debt recovery process that can include customer contacts through voice, email or letter, through the contact center.
“The award is a recognition of Altitude’s commitment to continuous innovation. Constant mobile connectivity creates new opportunities for companies that want to communicate and engage with customers” states Raquel Serradilla, Executive Vice-President for Southern Europe at Altitude Software. “As technology evolves and channels multiply, to optimize the number of customers reached and the amount of revenue recovered is a major challenge for the credit and collection industry”
The Altitude Door to Door is a mobile application created to help perform external interactions with customers. It is seamlessly integrated in the Altitude uCI customer interaction management platform and is handled like any other interaction channel.