[24]7® Files Patent Infringement Action Against Liveperson

[24]7 announced that it has filed a patent infringement lawsuit against LivePerson, Inc. (LPSN) in the United States District Court for the Northern District of California. [24]7’s complaint alleges that LivePerson’s products and services infringe four patents owned by [24]7: United States Patent Nos. 7,228,278; 7,747,438; 8,396,741; and 8,737,599. In the complaint [24]7 seeks damages and an injunction. Continue reading [24]7® Files Patent Infringement Action Against Liveperson

Zayo Introduces Cloud Infrastructure Services

PRESS RELEASE: Zayo Group unveiled its updated cloud portfolio to complement its base of infrastructure and connectivity services. The post-Latisys integration relaunch provides customers with a full product set, which includes private, public and hybrid infrastructure-as-a-service (IaaS) cloud services in the U.S. and Europe. This encompasses high-performance, scalable, virtualised and non-virtualised compute and storage on a compliance audit-ready platform. Continue reading Zayo Introduces Cloud Infrastructure Services

TelStrat’s Engage Record™ Solution Now Rated “Avaya Compliant”

PRESS RELEASE: TelStrat, an industry-leading developer of call recording, quality management, and workforce optimization solutions announced that its Engage Record™ application is compliant with key Contact Center solutions from Avaya, a global provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Continue reading TelStrat’s Engage Record™ Solution Now Rated “Avaya Compliant”

[24]7® Becomes the World’s Largest Provider of Chat Agents

PRESS RELEASE: [24]7 announces that it has become the world’s largest provider of chat agents, with 5000 dedicated chat agents providing digital assistance for the biggest brands in financial services, communications, retail, technology and travel. [24]7’s innovative chat services reinvent traditional chat by coupling technology-enabled “digital chat agents” with proven customer service best practices to deliver successful interactions in a more cost-effective way. Continue reading [24]7® Becomes the World’s Largest Provider of Chat Agents

Verint Presents Honours at Annual Partner Summit

PRESS RELEASE: Verint® Systems celebrates several partners across the EMEA region for their successes and achievements in deploying and supporting its solutions and in helping customers achieve their mission-critical goals. The awards were presented during the Verint Annual Partner Summit that took place at the Rey Juan Carlos Hotel in Barcelona last month. Continue reading Verint Presents Honours at Annual Partner Summit

Berkeley College Improves Communication, Reduces Costs With Enrollment Rx

PRESS RELEASE: Enrollment Rx announced that Berkeley College selected Enrollment Rx to enhance visibility across departments and throughout the student lifecycle Implemented in 2014, Enrollment Rx is used by 350 users — spanning enrollment, community outreach, marketing and communications, advisory services and financial aid — to foster better relationships through more personalized communications. Early results of using Enrollment Rx point to time savings, reduced system maintenance costs and improved communication with prospective students. Continue reading Berkeley College Improves Communication, Reduces Costs With Enrollment Rx

IR Prognosis Ensures Service Quality for Eze Castle Integration’s Next-Generation Cloud-based Voice Solution

PRESS RELEASE: IR, the leading global provider of proactive performance management software for critical IT infrastructure, payments and communications announced that IR Prognosis has been selected by Eze Castle Integration, Inc. to provide service assurance solutions for Eze Castle Integration’s next-generation, cloud-based voice solution, Eze Voice. Continue reading IR Prognosis Ensures Service Quality for Eze Castle Integration’s Next-Generation Cloud-based Voice Solution

Zurich Insurance Group selects BT as global networking provider

PRESS RELEASE: BT announced that it has entered into a six-year global communications and network contract with Zurich Insurance Group (Zurich). The agreement will help transform Zurich’s IT infrastructure and is expected to deliver increased network performance and improved audio and video capabilities for the company’s customers and employees. Continue reading Zurich Insurance Group selects BT as global networking provider

Redwood SIP Technology Qualified to Voice-Enable Microsoft Lync

PRESS RELEASE: Redwood’s SIP technology has been independently qualified for use with the Microsoft Lync Server 2013 Unified Communications (UC) platform. Through bridging the gap between the IP-based Lync (now called Skype for Business) environment and the Public Switched Telephony Network (PSTN), Redwood’s SIP trunking enables organisations to experience the full benefits of Lync’s UC features, including internal Instant Messaging (IM), while making low-cost voice calls to both fixed and mobile destinations. Continue reading Redwood SIP Technology Qualified to Voice-Enable Microsoft Lync

Sabio wins Marketing Excellence Award at Verint’s EMEA Partner Summit

PRESS RELEASE: Sabio received the “Marketing Partner of the Year” Award at the Verint® Systems Annual Partner Summit that took place in Barcelona last month. The award recognises Sabio’s commitment to promoting best practices in the deployment of workforce optimisation (WFO) solutions. This honour follows a series of workshops conducted with Verint – as well as the recent launch of the company’s innovative Sabio OnDemand powered by the hosted Verint Workforce Optimisation™ solution. Continue reading Sabio wins Marketing Excellence Award at Verint’s EMEA Partner Summit

Altitude Announces New Investments to Expand Its Presence in Mexico

PRESS RELEASE: Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences announced it has opened new offices and a Services Center of Excellence in Mexico City to sustain business growth in the Mexican market. The announcement was made at an event to celebrate the 10th anniversary of Altitude’s direct presence in Mexico. The opening brought together local customers and partners such has Palacio Del Hierro, Road Track, Teleperformance and Legaxxi. Continue reading Altitude Announces New Investments to Expand Its Presence in Mexico

BT and Avaya release study findings on customer service expectations in Asia/Europe

PRESS RELEASE: Consumers in fast growing economies – such as India and China – are setting the standard for customer contact. They are leading the way in expecting to communicate with organisations in a number of different ways, and to switch between communication channels as their conversation progresses. Continue reading BT and Avaya release study findings on customer service expectations in Asia/Europe