NHS National Services Scotland partners with arvato to launch transformational online HR tool

PRESS RELEASE: arvato UK has secured a contract to help NHS National Services Scotland (NSS) transform how it delivers HR through launching an innovative online self-service platform. NHS National Services Scotland, which provides shared services and strategic support to NHS Scotland, will roll out arvato’s HR Direct system – renamed by NSS as HR Connect, to its 3,600 specialist staff based in 24 locations across the country.

The central platform will provide employees with 24 hour access to a wide range of HR policies, procedures, guidelines, tools, hints and tips and a library of frequently asked questions (FAQs). By encouraging self-service, HR Connect will enable line managers to manage their staff more effectively whilst freeing up the organisation’s HR team to focus on more strategic, business-critical issues, such as developing new policies.

This will enable National Services Scotland to drive efficiency gains through the best use of its talented people, to improve employee well-being and ultimately patient care.

HR Direct was developed by arvato’s team of NHS HR specialists in collaboration with East Cheshire NHS Trust. Within its first year of implementation at the Trust the service led to a 25% drop in the number of calls to the HR helpdesk by enabling managers to resolve day-to-day queries themselves.

“The new system will enable staff to access the information they need and carry out their line management responsibilities without having to rely on the HR Service Centre that only operates in office hours,” said Jane Fewsdale, Workforce Information, Systems & Business Support manager at NHS National Services Scotland.

“With our staff spread far and wide across the country, this is an important development for the organisation, making things easier for our employees while delivering efficiencies and reducing the administrative burden on our HR team.”

Sally Campbell, Director of health at arvato UK, commented: “Together with the budget challenges organisations are facing, the clear link between employee-wellbeing and patient care, identified by the Francis Review, is driving HR departments to fundamentally change how they deliver services.

“Our central platform, which now delivers services to more than 40,000 NHS employees across the UK, was developed in a live NHS environment and will provide National Services Scotland with a wealth of best practice support.”

Customised versions of the innovative HR portal have been implemented at nine NHS organisations across the UK – including Health Education England (HEE), which received 20,000 hits every month from its 2,700 staff within three months of implementation.