PRESS RELEASE: eGain, the leading provider of cloud-based customer engagement solutions, today announced eGain Try+Buy, a guided innovation consumption model that is safe, easy, and risk-free. A typical client can begin delivering new digital services to customers within days. This disruptive offer includes: Continue reading eGain introduces free guided pilot service to fuel innovation in digital customer engagement
Daily Archives: July 21, 2015
VoxSmart teams with Linx-Networks
PRESS RELEASE: Specialist City trading floor systems integrator, Linx-Networks, is to work with market-leading mobile call recording experts, VoxSmart, to provide trading hubs and solutions that meet the tough new European-wide trading regulations called MiFID II. Continue reading VoxSmart teams with Linx-Networks
Just Retirement chooses Vizolution’s vScreen
PRESS RELEASE: Following a successful trial, Just Retirement has announced that it has deployed vScreen from Vizolution to enable their account managers to more fully engage with intermediaries. vScreen is a digital customer engagement solution that allows advisers to provide the benefits of a face to face meeting remotely. Continue reading Just Retirement chooses Vizolution’s vScreen
Fonolo Adds Interactive SMS to its Call-Back Solution for Contact Centers
PRESS RELEASE: Fonolo, the company that improves the call center experience by replacing hold time with a call-back announced the addition of interactive SMS functionality to its call-back solution. This new feature allows callers who request a call-back to stay informed about their progress through the call center queue, receive important notifications, and more. Continue reading Fonolo Adds Interactive SMS to its Call-Back Solution for Contact Centers
ShoreTel Provides the Lowest First- and Five-Year Costs for IP Telephony and UC Deployments, According to Nemertes Research
PRESS RELEASE: ShoreTel® delivers the lowest first-year and five-year costs against eight competitors in a study by Nemertes Research for IP telephony and on-premises Unified Communications. In addition, ShoreTel has the lowest operational costs for both and the lowest implementation costs for on-premises UC, according to the study. Continue reading ShoreTel Provides the Lowest First- and Five-Year Costs for IP Telephony and UC Deployments, According to Nemertes Research
PLDT Group connects more customers to the cloud with Microsoft Cloud Solutions Provider Program
PRESS RELEASE: Philippine telecom giant PLDT, through its Information and Communications Technology (ICT) subsidiary ePLDT, recently announced its inclusion in the Microsoft Cloud Solutions Provider Program. Continue reading PLDT Group connects more customers to the cloud with Microsoft Cloud Solutions Provider Program
Marken Launches Investigator Survey Call Centre
PRESS RELEASE: Marken, the leading clinical logistics organization (CLO), has launched a survey call centre to contact clinical investigator sites throughout Latin America. The launch is the first of its kind in the clinical logistics industry. The new call center is set up in Miami to survey thousands of nurses, doctors, and site monitors in Mexico, Brazil, Argentina, Chile, Peru, Colombia, Panama, Dominican Republic and Costa Rica. The surveys, conducted in Spanish and Portuguese, are initially designed to assess investigator satisfaction with their local courier services. Continue reading Marken Launches Investigator Survey Call Centre