PRESS RELEASE: ELEAD1ONE, the leader in automotive customer contact management, CRM and dealership software announced today that TMC, a global, integrated media company, has named ELEAD Contact Center as a 2015 CUSTOMER Contact Center Technology Award winner presented by CUSTOMER magazine.
“We are honored to receive the 2015 Customer Contact Center Technology Award,” stated Bill Wittenmyer, Partner of ELEAD1ONE a division of Data Software Services, L.L.C. “The ELEAD Contact Center bridges the gap in all communication channels between automotive retailers and their customers. Winning such a prestigious award solidifies our commitment to helping dealers improve the customer experience through better communication and technology that has evolved with consumer’s shopping patterns.”
Trusted by over 7,000 of the top automotive retailers, the ELEAD Contact Center specializes only in automotive, and tailors communications strategies to completely manage the customers’ journey. From shopping and lead generation to purchasing and retention, the award-winning platform gives dealers the power of the largest, most experienced and affordable automotive customer contact facility in today’s market. Best of all, it integrates with ANY CRM system to provide dealers customer feedback and information through a real-time, cloud-based alerting system.
“Congratulations to ELEAD1ONE for being awarded a 2015 CUSTOMER Contact Center Technology Award. The ELEAD Contact Center has been selected for demonstrating innovation, quality, and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement.”
This tenth annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.