Pindrop Security, the leading provider of call center anti-fraud and authentication solutions for enterprise call centers, today announced the latest release of its Fraud Detection System, which provides new tools to assist fraud analysts and call center technologists, including on-demand call playback, advanced machine learning and analytics to enable fraud analysts to more effectively identify and predict fraudulent activity.
Pindrop Security’s Fraud Detection System 2.4 (FDS) combines the company’s patented PhoneprintingTM technology and voice biometrics capabilities with an analytics-driven, unified workspace to accelerate the detection and remediation of phone fraud.
The process for investigating a single instance of phone fraud has traditionally required analysts to manually compare audio recordings and call data, which are hosted in disparate tools. This time consuming process has made it prohibitively difficult for analysts to identify patterns in phone fraud over time, leaving call centers vulnerable to multiple, repeated attacks from fraudsters.
“Phone fraud investigations have traditionally been tedious and inefficient, requiring analysts to sift through hundreds of hours of audio recordings and unstructured call data to determine whether fraud has occurred. This manual process ultimately compromises the accuracy of the investigation and limits analysts from exploring patterns in the data,” said Joe Yeager, product manager at Pindrop Security. “Our Fraud Detection System offers fraud analysts the most advanced capabilities in the phone security market, saving them critical time in the fraud investigation process and making it easier for them to predict and prevent future instances of fraud.”
With the addition of advanced machine learning, Pindrop Security’s FDS introduces a first-of-its-kind Fraud Workspace, which allows fraud analysts to collect call samples, playback and annotate calls, query the system and investigate potential patterns of fraud in a single place. Fraud analysts can compare multiple calls, group together those with similar characteristics and create their own Phoneprints to train the system to recognize instances of fraud unique to their environment. The unified workspace allows users to easily manage call data and investigation activities, offering unparalleled visibility into call center audio events and dramatically increasing the productivity of fraud analysts.
Pindrop Security’s FDS 2.4 also gives users the ability to set fine-grained, role-based access control, segment call data and fraud cases by lines of business and enhances user management and security.
Pindrop Security’s Fraud Detection System 2.4 is generally available.