PRESS RELEASE: Vocalcom, a leading global provider of contact centre software and sales acceleration technology for enterprises, contact centres, BPOs, and collection agencies worldwide, announced that TMC, a global, integrated media company, has named Vocalcom cloud contact centre software as a 2015 INTERNET TELEPHONY TMC Labs Innovation Award winner.
The INTERNET TELEPHONY TMC Labs Innovation Award honors products that display innovation, unique features, and significant contributions toward improving communications technology. The awards are bestowed to those companies demonstrating ground-breaking contributions to the industry.
Vocalcom cloud contact center and sales acceleration platform are cloud customer contact solutions from Vocalcom that empower customer service and sales professionals to drive a more effective sales and marketing team and deliver a personalized and unique customer service experience. Vocalcom makes it possible without hardware, coding or downloads. An easy-to-use, cloud-based call center software solution, Vocalcom makes it simple to deploy a robust call center in minutes.
The solution integrates with leading CRM applications, such as Salesforce, Ms Dynamics, and Zendesk, make customer data easily accessible, so agents never have to wade through endless systems to provide superior service.
“With Vocalcom cloud contact center our customers have experienced unmatched success, and delivered faster service and more personalized customer experience that differentiate themselves from the competition,” said Anthony Dinis, Founder and CEO, Vocalcom. “We developed Vocalcom cloud contact center to deliver smart, intuitive, enterprise level contact center functionality that is easy to implement and manage and– most importantly–enables call center agents to deliver excellent customer service. Our solutions are PCI-compliant, and offer advanced call recording and analytics to increase customer satisfaction. We’re honored that TMC has recognized these capabilities.”
“Congratulations to Vocalcom for being awarded a 2015 INTERNET TELEPHONY TMC Labs Innovation. Vocalcom cloud contact center software has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience, and sales grow” stated Rich Tehrani, CEO, TMC. “I look forward to seeing more innovative solutions from them as they continue to contribute to the future of IP communications,” Tehrani added.
The 2015 TMC Labs Innovation Award winners will be highlighted in the July/August issue of INTERNET TELEPHONY magazine.