Affinity Sutton selects Hitachi Solutions as Enterprise Resource Planning partner for its Future Foundations Programme

PRESS RELEASE: Affinity Sutton is delighted to announce that it has selected Hitachi Solutions Europe to deploy a Microsoft Enterprise Resource Planning (ERP) solution across the whole of its business. The selection of Hitachi Solutions is the result of a robust selection process which started in 2014. ERP systems are used widely in the corporate sector and provide an integrated solution for core business processes; often in real-time, maintained by a single database management system. The applications that make up the system share data across all the departments and functions in a company. Continue reading Affinity Sutton selects Hitachi Solutions as Enterprise Resource Planning partner for its Future Foundations Programme

Time to take social media seriously as a customer service tool, says Aspect

BLOG: Social media remains an underused and underestimated tool when it comes to customer service and businesses are risking damaging both customer relationships and their brand if they don’t change. According to Dave Ogden, Customer Experience Consultant at Aspect Software: “Even in this day and age when so many of us are connected through Twitter and Facebook, too many companies are subscribing to the myths that it’s cheap, easy, and it isn’t important because customers don’t treat it as seriously as they would calling a contact centre. Not true. Continue reading Time to take social media seriously as a customer service tool, says Aspect

Dixons Carphone connects with BT to boost shopping experience

PRESS RELEASE: BT announced that it is to provide Dixons Carphone with a new IT network to help the retailer boost the in-store shopping experience for customers while reducing operating costs. The network, which is to be delivered as part of a five-year contract, will carry all of the retailer’s voice and data traffic supporting its 1,200 stores, offices, data centres, contact centres and supply chain operations nationwide. Continue reading Dixons Carphone connects with BT to boost shopping experience

Pindrop Security Fraud Workspace Fuels Fraud Fighters With Instant Call Playback and Advanced Machine Learning

Pindrop Security, the leading provider of call center anti-fraud and authentication solutions for enterprise call centers, today announced the latest release of its Fraud Detection System, which provides new tools to assist fraud analysts and call center technologists, including on-demand call playback, advanced machine learning and analytics to enable fraud analysts to more effectively identify and predict fraudulent activity. Continue reading Pindrop Security Fraud Workspace Fuels Fraud Fighters With Instant Call Playback and Advanced Machine Learning

SDL Introduces Trados Studio 2015

PRESS RELEASE: SDL introduced SDL Trados Studio 2015, the next generation of the world’s leading translation software. A core component of SDL’s language technology platform and an integral element of the award-winning Customer Experience Cloud, SDL has built on over 30 years of translation technology developments to deliver the most advanced translation software. Continue reading SDL Introduces Trados Studio 2015

Pindrop Security Solution Now Rated “Avaya Compliant”

Pindrop Security, a leading provider of call center anti-fraud and authentication solutions, today announced that its Fraud Detection System (FDS) is compliant with key contact center solutions from Avaya, a global provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Continue reading Pindrop Security Solution Now Rated “Avaya Compliant”

NewVoiceMedia announced as Lloyds Bank National Business Awards finalist

PRESS RELEASE: NewVoiceMedia, a leading global provider of cloud technology which helps businesses sell more, serve better and grow faster, has today been shortlisted in The Inflexion International Growth Business of the Year category of the 2015 Lloyds Bank National Business Awards. Continue reading NewVoiceMedia announced as Lloyds Bank National Business Awards finalist

Solgari & Fuse Technologies Cloud Business Communications partnership

PRESS RELEASE: Solgari, a global provider of integrated cloud business communication services, and Fuse Technologies, a market leading advisor on corporate unified communications solutions, today announced a partnership designed to deliver the next generation of communication solutions to fast growing, innovative companies. Continue reading Solgari & Fuse Technologies Cloud Business Communications partnership

Bank of Bhutan selects TCS BaNCS for Core Banking to power next generation banking services

PRESS RELEASE: Tata Consultancy Services (TCS), a leading IT services, consulting and business solutions organization, announced that the Bank of Bhutan has selected TCS BaNCS for its Core Banking Solution to power its next generation banking services. Continue reading Bank of Bhutan selects TCS BaNCS for Core Banking to power next generation banking services

ELEAD1ONE Receives 2015 CUSTOMER Contact Center Technology Award

PRESS RELEASE: ELEAD1ONE, the leader in automotive customer contact management, CRM and dealership software announced today that TMC, a global, integrated media company, has named ELEAD Contact Center as a 2015 CUSTOMER Contact Center Technology Award winner presented by CUSTOMER magazine. Continue reading ELEAD1ONE Receives 2015 CUSTOMER Contact Center Technology Award

NetFortris Receives 2015 CUSTOMER Contact Center Technology Award

PRESS RELEASE: NetFortris®, Inc., the leader in secure cloud communications solutions, announced that TMC, a global, integrated media company, has named the NetFortris Enterprise Contact Center as a 2015 CUSTOMER Contact Center Technology Award winner presented by CUSTOMER magazine. Continue reading NetFortris Receives 2015 CUSTOMER Contact Center Technology Award