TeleTech Launches Customer Journey Outcomes Solution

PRESS RELEASE: eLoyalty, part of TeleTech Technology introduced the TeleTech Customer Journey Outcomes Solution designed to help companies transform the digital customer journey. The Customer Journey Outcomes Solution connects all technology on a single platform to enable a customer’s journey and preserve the context of an interaction across all channels. Continue reading TeleTech Launches Customer Journey Outcomes Solution

Content Guru Engages with Customer Contact Expo 2015

PRESS RELEASE: Content Guru is preparing for its return to Customer Contact Expo. On its new and enlarged stand, the company will be showcasing the very latest storm® multi-channel Cloud Contact Centre capabilities – providing real omni-channel working across voice, email, web chat, SMS and social media, and encompassing inbound, outbound and automated communications. Continue reading Content Guru Engages with Customer Contact Expo 2015

Spredfast Momentum Continues with Acquisition of Social CRM Innovator Shoutlet

PRESS RELEASE: Spredfast, the leading Social Software platform announced it has acquired Shoutlet, an innovator in social data integration. The combination of Spredfast and Shoutlet creates a company with substantial resources to deliver powerful products in the fast-paced world of social. Additions to the Spredfast product portfolio include a sophisticated social campaign builder, enriched social CRM data, and expanded integrations that power deeper consumer insights. Continue reading Spredfast Momentum Continues with Acquisition of Social CRM Innovator Shoutlet

Corvisa Announces Partnership with Telarus

PRESS RELEASE: Corvisa announced a strategic partnership with top telecom master agency Telarus, Inc. As one of the fastest growing and most innovative master agencies in the country, Telarus will continue to diversify its cloud portfolio with the addition of Corvisa’s software-as-a-service (SaaS) cloud contact center and business phone software, customizable communications platform and connectivity services. Continue reading Corvisa Announces Partnership with Telarus

Avaya Positioned as a Leader in the Gartner Magic Quadrant for Unified Communications

PRESS RELEASE: Avaya announced that it has been positioned in the Leaders Quadrant in the Gartner Magic Quadrant for Unified Communications* for 2015. This is the seventh consecutive year that Avaya has been placed in the Leaders Quadrant and recognized as an industry leader in the unified communications (UC) and collaboration market. It is also the third Gartner Magic Quadrant report in 2015 in which Avaya has been positioned in the Leaders Quadrant.** Continue reading Avaya Positioned as a Leader in the Gartner Magic Quadrant for Unified Communications

Customer Growth, Industry Recognition and Acquisition Drive Exceptional First Half for Confirmit

PRESS RELEASE: Confirmit announced its H1 2015 highlights. After the biggest financial year in company history in 2014, Confirmit has continued its success with a strong first half of 2015, deepening its role as a trusted partner for impactful feedback and research programmes around the world. Specifically, Confirmit prioritised its expansion into the Asia Pacific market through its acquisition of Information Research Management Pty Ltd (IRM), its exclusive value added reseller in Sydney, and the launch of a new SaaS environment in Australia. Continue reading Customer Growth, Industry Recognition and Acquisition Drive Exceptional First Half for Confirmit

Genpact Wealth Management Administration Services Expands Into U.K. Financial Services Market

PRESS RELEASE: Genpact announced the expansion of its Genpact OpenWealth® business, which provides wealth management services to wrap platforms, insurers, banks, brokers, wealth, and asset managers into the U.K. market, by closing its acquisition of the U.K. OpenWealth platform from Citibank, N.A. With this market expansion, Genpact adds a center of excellence in Glasgow, Scotland with approximately 140 wealth management professionals, serving key U.K. clients. Continue reading Genpact Wealth Management Administration Services Expands Into U.K. Financial Services Market

Travis Perkins creates virtual contact centre in the cloud to transform service operations

PRESS RELEASE: Travis Perkins, one of the UK and Ireland’s leading builders’ merchant and home improvement retailers, has enhanced customer experiences while slashing response and contact handling times, following the implementation of a storm® cloud contact centre. Continue reading Travis Perkins creates virtual contact centre in the cloud to transform service operations

Customer engagement specialist Rant & Rave partners with Sky

PRESS RELEASE: Sky, Europe’s leading entertainment company, has partnered with customer engagement specialists, Rant & Rave, to better capture and understand the voice of its customers (VOC). The announcement forms part of Sky’s continuing commitment to improve its record-high customer satisfaction levels. Using a combination of text messages and email, Sky regularly invites customers from the UK and Republic of Ireland to express their views following a contact centre interaction, a visit from an engineer or a purchase from a retail outlet. Continue reading Customer engagement specialist Rant & Rave partners with Sky

Global DMS puts the value in ‘valuation’ with fast customer service from NewVoiceMedia

PRESS RELEASE: NewVoiceMedia announced that Global DMS, a leading provider of web-based, compliant real estate valuation software, has chosen its ContactWorld for Service solution to enhance its B2B sales and customer support programmes. Continue reading Global DMS puts the value in ‘valuation’ with fast customer service from NewVoiceMedia