PRESS RELEASE: SugarCRM announced its partnership with Infosys, a global leader in consulting, technology, outsourcing and next-generation services, to deliver customer relationship management (CRM) solutions based on Sugar products. With more than 900 clients in various industries across 50 countries, Infosys will extend SugarCRM’s global presence in the market for enterprise CRM solutions.
Under the terms of the agreement, Infosys and SugarCRM will collaborate on joint opportunities, with SugarCRM providing CRM software and Infosys providing related services. The two companies will also work together to build out reference architectures and solutions for selected industries, including electronics, financial services and manufacturing. Infosys and SugarCRM will invest in adding Sugar to the Infosys Digital Integration Services Center of Excellence, and in developing skills within that center.
“CRM technologies are increasingly becoming a major part of an enterprise’s digital initiatives to enhance the customer experience. Infosys is helping clients across sectors to drive more targeted customer interactions in multi-channel environments, and our partners provide us the ideal foundation for building these initiatives,” said Sury – Suryaprakash, SVP and head, Digital, Infosys. “SugarCRM technologies will provide our customers with integration capabilities to bring together their people, solutions and applications, in turn helping them deliver outstanding customer engagement and experiences.”
As partners, Infosys and Sugar will address the market’s heightened expectations of CRM technology ─ a tool that drives business transformation through customer engagement. Together, the two companies will offer enterprise customers unprecedented innovation and flexibility on a global scale.
“Infosys’ deep bench strength and global service delivery capability make it an ideal partner in the enterprise space. Infosys also shares our vision of CRM as a truly transformative technology,” said Larry Augustin, CEO, SugarCRM. “I’m excited about the impact we’ll have together on the enterprise CRM market.”