Birch Enhances Hosted IP PBX Offering with Advanced Call Monitoring & Recording

PRESS RELEASE: Birch Communications, Inc., (“Birch”) a leading nationwide provider of communications, network and cloud services to small, mid-sized, enterprise and wholesale businesses, introduces call monitoring and recording to its TotalCloud PBX® feature portfolio. These new features strengthen Birch’s product offering by allowing business customers to monitor, record and store both inbound and outbound calls over hosted IP PBX networks.

Birch is growing its portfolio to align with the needs of businesses focused on regulatory compliance, quality control and productivity, thus reducing their business risk and liabilities. With these additions, TotalCloud PBX administrators now have a web-based dashboard where they can control recording at-will, monitor calls, review call detail records, access call recordings, and even notate recordings for better efficiencies. Birch has worked in collaboration with CTI Group, industry-leading provider of carrier-grade software solutions, to deliver these feature-rich solutions, empowering small and midsize businesses to have enterprise-class capabilities at scale.

Hosted IP PBX solutions lower overall cost— compared to legacy PBX systems— and increase long-term return on investment for businesses. Birch’s TotalCloud PBX returns the benefits of traditional, PBX systems, while also providing simplified reconfiguring, easier and more efficient system scalability, lower upfront expense and superior reliability, making this the perfect solution for any business from small business to enterprise in size.

“TotalCloud PBX call monitoring and recording features provide easy and secure access to call recordings via encrypted media file streaming,” said David Gibson, Vice President of Business Development at Birch. “From quality assurance to regulatory compliance, the key benefit to our customers is operational efficiency by collecting information quickly, seamlessly and securely. Customers can expect that we will continue to light key features to improve their business. Providing what our customers need is just another way for Birch to demonstrate our fanatical customer service.”

“We are delighted that Birch is offering our call recording solution to their customer base. Users are demanding maximum functionality when they make the transition to a hosted voice solution, and Birch is now able to offer an even more exhaustive list of features and functionality to their TotalCloud PBX customers, making them a true market leader in the hosted arena,” stated Randy Sorensen, VP of Sales for CTI Group.