PRESS RELEASE: eLoyalty, part of TeleTech Technology introduced the TeleTech Customer Journey Outcomes Solution designed to help companies transform the digital customer journey. The Customer Journey Outcomes Solution connects all technology on a single platform to enable a customer’s journey and preserve the context of an interaction across all channels. Continue reading TeleTech Launches Customer Journey Outcomes Solution
Daily Archives: August 21, 2015
Content Guru Engages with Customer Contact Expo 2015
PRESS RELEASE: Content Guru is preparing for its return to Customer Contact Expo. On its new and enlarged stand, the company will be showcasing the very latest storm® multi-channel Cloud Contact Centre capabilities – providing real omni-channel working across voice, email, web chat, SMS and social media, and encompassing inbound, outbound and automated communications. Continue reading Content Guru Engages with Customer Contact Expo 2015
Accenture Launches Advanced Analytics Applications for the Telecommunications Industry
PRESS RELEASE: Accenture is launching five advanced analytics applications for the telecommunications industry, equipping users with customized analytics insights that can empower them to make smarter, data-driven decisions. Continue reading Accenture Launches Advanced Analytics Applications for the Telecommunications Industry
Evolve Solution for Contact Centres Wins 2015 Comms Business Award
PRESS RELEASE: Oak are delighted to announce that Evolve, our real-time contact centre reporting solution, has achieved national recognition once again, this time at the 2015 Comms Business Awards. Continue reading Evolve Solution for Contact Centres Wins 2015 Comms Business Award
Spredfast Momentum Continues with Acquisition of Social CRM Innovator Shoutlet
PRESS RELEASE: Spredfast, the leading Social Software platform announced it has acquired Shoutlet, an innovator in social data integration. The combination of Spredfast and Shoutlet creates a company with substantial resources to deliver powerful products in the fast-paced world of social. Additions to the Spredfast product portfolio include a sophisticated social campaign builder, enriched social CRM data, and expanded integrations that power deeper consumer insights. Continue reading Spredfast Momentum Continues with Acquisition of Social CRM Innovator Shoutlet
Corvisa Announces Partnership with Telarus
PRESS RELEASE: Corvisa announced a strategic partnership with top telecom master agency Telarus, Inc. As one of the fastest growing and most innovative master agencies in the country, Telarus will continue to diversify its cloud portfolio with the addition of Corvisa’s software-as-a-service (SaaS) cloud contact center and business phone software, customizable communications platform and connectivity services. Continue reading Corvisa Announces Partnership with Telarus
Avaya Positioned as a Leader in the Gartner Magic Quadrant for Unified Communications
PRESS RELEASE: Avaya announced that it has been positioned in the Leaders Quadrant in the Gartner Magic Quadrant for Unified Communications* for 2015. This is the seventh consecutive year that Avaya has been placed in the Leaders Quadrant and recognized as an industry leader in the unified communications (UC) and collaboration market. It is also the third Gartner Magic Quadrant report in 2015 in which Avaya has been positioned in the Leaders Quadrant.** Continue reading Avaya Positioned as a Leader in the Gartner Magic Quadrant for Unified Communications
Customer Growth, Industry Recognition and Acquisition Drive Exceptional First Half for Confirmit
PRESS RELEASE: Confirmit announced its H1 2015 highlights. After the biggest financial year in company history in 2014, Confirmit has continued its success with a strong first half of 2015, deepening its role as a trusted partner for impactful feedback and research programmes around the world. Specifically, Confirmit prioritised its expansion into the Asia Pacific market through its acquisition of Information Research Management Pty Ltd (IRM), its exclusive value added reseller in Sydney, and the launch of a new SaaS environment in Australia. Continue reading Customer Growth, Industry Recognition and Acquisition Drive Exceptional First Half for Confirmit
Parseq expands Scottish contact centre with relocation to financial district
PRESS RELEASE: Parseq, the leading provider of multi-channel business services, has relocated its Glasgow operation into the city’s flagship commercial development, Central Quay, as the firms continues to roll out its national plans for expansion. Continue reading Parseq expands Scottish contact centre with relocation to financial district
CGI signs long-term outsourcing agreement with Northern Savings Credit Union
PRESS RELEASE: CGI and Northern Savings Credit Union have entered into a 10-year agreement for the outsourcing of core banking services. Continue reading CGI signs long-term outsourcing agreement with Northern Savings Credit Union