TCN Honored With 2015 Communications Solutions Product of the Year Award

PRESS RELEASE: TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today that TMC, a global, integrated media company, has awarded TCN Platform 3.0 with a 2015 Communications Solutions Product of the Year Award. One of TMC’s most coveted awards, the Communications Solutions Product of the Year honors exceptional products and services that facilitate voice, data and video communications that were brought to market or greatly improved upon in the past 12 months.

“This is a great achievement for TCN to have Platform 3.0 recognized alongside other great innovative products in the market,” said Terrel Bird, CEO and co-founder of TCN. “We are in the business of innovation and our goal continues to be searching for ways to enhance our offerings to meet the evolving needs of the call center technology industry.”

TCN Platform 3.0 is an advanced cloud-based call center technology that eliminates the need for complicated hardware and improves connectivity between agents and customers, increasing efficiency without the need for additional staff. The platform provides industry-leading features such as predictive dialer, Interactive Voice Recording (IVR), call recording, and business analytics. Its “always-on” cloud-based delivery model gives end-users the ability to quickly and easily scale and adjust to evolving business needs.

TCN’s latest update to Platform 3.0 is the launch of TCN Competitive Analytics, a fully integrated business analytics solution. Built from the ground up, TCN Competitive Analytics provides real-time business intelligence, analytics and reporting through intuitive and customizable dashboards. TCN is the only cloud-based call center platform provider that offers business intelligence and big data built into its Software-as-a-Service (SaaS) platform. TCN Competitive Analytics allows users to measure all data at the source, find new call patterns and trends and stay ahead of the curve. The solution’s real-time analytics will help clients make informed decisions on key metrics, including cost and employee forecasting, agent productivity and performance, and overall call center performance. “Congratulations to TCN for being honored with a 2015 Communications Solutions Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Platform 3.0 is truly an innovative product and is amongst the best solutions that facilitate voice, data and video communications brought to market in the past twelve months. I look forward to continued excellence from TCN in 2015 and beyond.”

For more than 20 years, TMC has been honoring technology companies with awards in various categories. These awards are regarded as some of the most prestigious and respected honors in the communications and technology sector worldwide. Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient is a verifiable leader in the marketplace.