PRESS RELEASE: inContact announces a fast-moving Business Process Outsourcing (BPO) firm, with more than 250 call center agents supporting multiple industries has selected inContact’s complete cloud platform. This growing BPO is transitioning from a premise solution to the cloud and needs an enterprise-grade cloud solution to improve their customer experience and increase revenues.
inContact’s industry-leading cloud contact center solution includes advanced multi-channel routing with the Automatic Call Distributor and Interactive Voice Response system that supports inbound, outbound and blended voice as well as email, chat, SMS, social media and CRM work items. This new client selected inContact’s powerful Workforce Optimization suite to manage and streamline their contact center operations. With inContact cloud WFO, this BPO can improve the efficiency of their agents through detailed performance reporting, scheduling and analysis of key business metrics.
“We’ve seen an upswing in BPO interest for our complete cloud contact center solution over the past year,” says Paul Jarman, CEO at inContact. “Because the BPO market is highly competitive, they need a solution partner who can provide high flexibility, high reliability with an attractive pay-as-you-go cost structure to a fast-growing business.”