PRESS RELEASE: CCT ContactPro application successfully passes all compliance tests for leading Avaya call center platform. CCT ContactPro is an Omni- Channel Agent Desktop that enables call center agents and supervisors to manage all inbound and outbound communications channels. It helps businesses to leverage their existing Avaya infrastructure while decreasing contact center costs and increasing agent efficiency.
The latest release version 3.5 has now been compliance-tested by Avaya for compatibility with Avaya Aura® Call Center Elite Multichannel (EMC). The EMC platform offers multiple options for contact handling including voice, email, web chat, IM and SMS, allowing efficient contact management and greater business effectiveness.
Andrea Kreuter, Managing Director of CCT: „Consumers expect to engage with companies at any time from wherever they are. Communication habits have changed significantly and today’s customers expect to be served via channels such as mobile apps, email or web chat. Handling these channels in an efficient and customer-oriented way is a challenging task for any agent. With ContactPro, the unified multichannel agent desktop, CCT provides Avaya customers a flexible and modular solution that helps them meet the multichannel-challenge by empowering their agents to efficiently serve customers in any channel. Our solution helps businesses to leverage their existing Avaya infrastructure while decreasing contact center costs and increasing customer and agent satisfaction.”
CCT Solutions with locations in US, Germany and Swiss is a Technology Partner in the Avaya DevConnect program – an initiative to develop market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network. As a Technology Partner, CCT is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network.
CCT, “DevConnect Partner of the Year 2015“ and selected by Avaya for the DevConnect Select Product Program (SPP), operates internationally and provides all services related to simplifying contact center and unified communications projects, sophisticated multimedia solutions, and intelligent portal solutions – from consulting and implementation to maintenance and service. CCT ContactPro is available through the Avaya Select Product Program (SPP) for Avaya Business Partners and Avaya customers.