PRESS RELEASE: Five9 announced that a global footwear and apparel corporation, which designs, markets and distributes innovative footwear, apparel and accessories, has selected Five9 to power its contact center.
Primary reasons Five9 was chosen include:
· Strength of Zendesk CRM integration
· PCI compliant recording
· Multi-channel offering
· Strong workforce optimization powered by NICE
· Scalability on-demand
· MPLS solution to ensure the highest quality voice connections for every call
“The strength of our CRM integrations continues to drive new business for Five9, and also creates continued success for our customers. I am thrilled whenever we can help a significant global enterprise be successful by addressing their immediate challenges in the contact center,” Mike Burkland, President and CEO, Five9.
Five9 provides everything needed to run a multi-channel inbound, outbound, or blended contact center, including a multichannel agent desktop, supervisor desktop to monitor and coach agents, live chat, social customer service, sophisticated management applications such as real-time and historical reporting, recording, workforce management, quality monitoring , out-of-the-box and custom CRM integrations, and much more.