Xerox Expands Lifeline Call Center in Fresno; Now Hiring Bilingual Customer Service Representatives

PRESS RELEASE: As part of an expansion of services, the Xerox-operated call center for California’s LifeLine program is looking to hire more than 30 bilingual customer service representatives.

The California LifeLine Program (California LifeLine) is a state program that provides discounted home phone and cell phone services to eligible households. The California LifeLine discounts help consumers lower the cost of their phone bills. The program serves 2.2 million customers statewide

“The LifeLine program continues to reach more people whose first language is not English. We need to expand our capabilities to communicate effectively,” said Maureen Kenihan, manager, LifeLine Call Center, Xerox.

The center, which recently moved into a new facility in Fresno, is seeking applicants who can speak English and one of the following Asian dialects: Cantonese, Mandarin, Tagalog, Japanese, Hmong, Korean or Vietnamese.

Located in Fresno, the new facility is designed specifically for call center operations. It has state of the art seating for call center work, space to expand, and a better infrastructure network to handle more calls.

Interested applicants may apply by emailing CALifeLineHub@xerox.com

Xerox currently employs nearly 5,000 people in California. In addition to operating the California LifeLine Program, Xerox Public Sector Solutions processes millions of transactions for the state’s Medi-Cal program, provides statewide Electronic Benefit Transfer (EBT) services for California’s Department of Social Services; operates parking and transportation management programs in Los Angeles and San Francisco, and manages the Los Angeles fire and police pension program and California Child Support State Disbursement Unit, among others.